No call or email back after 2 hours

[#1]

So it’s 9pm and I still don’t know if I have to take the day off work tomorrow.
Can someone please let me know when I have an engineer booked.
Can you also let me know the complaints procedure.

Kind regards

Karen

[#2]

Hi Karen

From one customer to another,

The official complaints procedure is at https://www.plus.net/help/legal/complaints-code-of-practice/

For future reference a link to it is shown at the bottom of every web page as "Complaints Code of Practice"

[#3]

Moderators Note

Locked in favour of https://community.plus.net/t5/Broadband/Broadband-down/m-p/1589030#M328455