cancel
Showing results for 
Search instead for 
Did you mean: 

No broadband

psimps1
Browser
Posts: 1
Registered: ‎24-07-2020

No broadband

Lost broadband an hour ago, nobody to speak to by phone, told ring back tomorrow. Was going to renew contract but lack of support makes me think I'll switch.
1 REPLY 1
Townman
Superuser
Superuser
Posts: 19,287
Thanks: 7,853
Fixes: 91
Registered: ‎22-08-2007

Re: No broadband

Hi,

A warm welcome to the forums.  What level of self diagnosis have you completed?  See links below.

Broadband is not going to work well if the "phone" line is not working properly.

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.  From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link.  NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.


 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.