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No broadband since 5 o'clock Saturday afternoon

paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎26-03-2018 12:28 PM

It got worse

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paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎26-03-2018 1:54 PM

Not getting any better:

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Message 17 of 21
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paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎26-03-2018 3:02 PM

....and now we're back to no service again.

 

😕

Message 18 of 21
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paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎26-03-2018 4:19 PM

Perhaps I should go back to "dial-up" ?   Undecided

 

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paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎27-03-2018 3:05 PM

No update from PlusNet for 5 days.

Can I get a progress report please?

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paulbrett9
Grafter
Posts: 26
Thanks: 3
Registered: ‎19-03-2018

Re: No broadband since 5 o'clock Saturday afternoon

‎28-03-2018 9:40 AM

I had EE send an OpenReach engineer (due to my second line showing the same symptoms)

He agrees that there is a problem, and they're working to fix it.

Why am I not getting similar feedback on my PlusNet ticket?  Why am I not getting ANY feedback on my PlusNet ticket?

Message 21 of 21
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