No Internet Connection
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No Internet Connection
27-10-2018 1:37 PM
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Re: No Internet Connection
27-10-2018 5:36 PM
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Hi @Nooks ,
Thanks for your post and welcome to the Community Forums.
We're definitely seeing a lot of disconnections lately as the below graph indicates, which could account for your slower speeds as the exchange attempts to stabilise your line:
That being said, we're not detecting any form of fault on the line and so would generally go down the troubleshooting route. I can see the notes on the file indicate that you've already done all of our checks and so the next step would be for me to progress the issue to Openreach for further investigation, which I've just done on your behalf.
You'll receive notification within the next 3 working days when we have a further update for you.
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