No Broadband since Thursday

[#1]

Hi,

Are plusnet having issues with internet, as mine has been down since Thursday evening, and I all get back from the automated check bot is changing dates and times, pretty pointless to be honest.

Thanks

Steve

[#2]

@stevex865 Welcome to the forums. Changing what dates and times - I'm a little confused?

[#3]

Well so far the automated bot has told me 22nd, 26th, 30th and various times that it had been fixed but was not, even following the advice of restarting the router. Still down and I given up chasing, poor service, even if the fault lays elsewhere

[#4]

OK, understand your  comments now. Has the bot at any time said what the error is supposed to have been? I assume you are posting using mobile data, but any chance of picture of your Hubs Help Desk screen, with personal details obscured (if possible)?

[#5]

It just says an issue in the local area, but now says the line is ok, to do another reboot and check. Still nothing so have asked to speak to advisor, waiting for call back, we update when I know more

[#6]

OK. If the advisor doesn't get back to you in an hour or so, post back. Might be something we can look at.

[#7]

Hi Steve,

I'm really sorry about this. From what I can see the dates we've provided have come from our suppliers due to a major service outage in your area which they're working on. We'll update as soon as we know more. 

[#8]

@Gandalf at post #5, the OP was advised the issue was 'fixed'.

[#9]

There's still definitely an issue somewhere and we're just waiting for our suppliers to get back to us. 

[#10]

Thanks yep still an issue, currently no connection at present, it did work for a couple hours this morning so I did manage to download work stuff, at least I know you are on the case 👍 Steve

[#11]

I've chased this up for you and Openreach are still investigating as line tests are showing a fault at the cabinet (the green box), even though the major service problem is marked as resolved for some reason. 

Haven't been able to get a substantial update, due to the industrial action (strikes) today. 

We should know more tomorrow. 

[#12 · Accepted solution]

Hi Steve,

Just checked the supplier fault report and we've received notes "Fault associated with Openreach Proactive Infrastructure Event" which suggests engineers are still aware of a known problem they're working to resolve as soon as possible. 

[#13]

Hi,

Thanks for the update, good to hear the fault is identified and you are on the case.

Thanks

Steve

[#14]

No problem Steve, hopefully it's fixed soon! 

[#15]

Looks like success, the internet has been on and stable all day.

Thanks for your help 🙂