New user problem, No ATM activity detected on your DSL line
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New user problem, No ATM activity detected on your DSL line
27-02-2010 10:23 PM
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When my router tries to Connect I get
Connection could not be established: Disconnected by user
When I do an Internet Connectivity check I get
ATM No ATM activity detected on your DSL line
and
PPP Your connection is currently down
I reported the fault on Wednesday evening over the phone (32213396) and was assured that the fault would be raised with BT Openreach to finish the installation at the exchange.
However, more tests were carried out on Friday, and the last ticket response was
"This has now been forwarded to the relevant support team. We will carry on investigating your problem and your open fault will be updated as soon as more information is available
[INTERNAL]
Ticket now off hold. Please action."
To me that reads as though the fault still has not been logged with BT Openreach, and I will be left waiting longer than necessary.
Has this fault been logged with BT Openreach yet?
If it hasn't, please get a move on because I can't see any reason for this delay.
Re: New user problem, No ATM activity detected on your DSL line
27-02-2010 10:31 PM
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Re: New user problem, No ATM activity detected on your DSL line
28-02-2010 9:32 AM
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There are different login settings that can be used to determine where the connection fault occurs, so I posted that example to show I can't connect at all.
There used to be a tutorial about it here but it has been removed for some reason.
http://usertools.plus.net/tutorials/id/10
Google still has a cache of it from 16th Feb however
Re: New user problem, No ATM activity detected on your DSL line
28-02-2010 12:18 PM
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However hopefully a clearer view of your fault status will be provided on Monday. Internal-path notes do not give a complete picture.
Re: New user problem, No ATM activity detected on your DSL line
02-03-2010 2:18 PM
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I've passed the fault back once more as a line test proved the fault still apparent, as soon as we get any more information we'll let you know.
Re: New user problem, No ATM activity detected on your DSL line
02-03-2010 11:01 PM
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I tried resetting my router tonight to see if anything had changed.
No change, still no PPP or ATM activity as before.
Re: New user problem, No ATM activity detected on your DSL line
04-03-2010 10:24 AM
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Re: New user problem, No ATM activity detected on your DSL line
04-03-2010 10:31 AM
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Re: New user problem, No ATM activity detected on your DSL line
04-03-2010 2:31 PM
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When I had this same problem after a bungled switchover in January, the engineer didn't even come to the door, he just fixed the problem at the exchange. That being the case you could book it any time and if nobody is in it won't matter.
I will however reply to the support ticket with available dates as requested
Re: New user problem, No ATM activity detected on your DSL line
05-03-2010 9:31 AM
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The Tuesday morning slot has been booked in for you. Unfortunately we can't book an engineer visit directly to the exchange otherwise I'd have happily done that for you.
Please let us know how it goes, thanks. We'll report back as soon as the engineer notes are available.
Re: New user problem, No ATM activity detected on your DSL line
09-03-2010 9:35 AM
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The engineer came to our house, my wife demonstrated the login problem on our pc. He went to the exchange, did something, came back a few minutes later and it works now.
The people who work at our exchange (Alcester) are useless. The engineer was from Redditch and fixed it straight away. Please do something to point out this failure to your suppliers. This fault has happened to mw twice now and I can't be the only one who has had problems there.
I would also be interesed to know what the engineer did. Do they tell you?
My wife said it was something about our details not being entered on the server at the exchange when the installation was carried out, but she didn't really understand so I'm not sure how accurate that is.
Re: New user problem, No ATM activity detected on your DSL line
09-03-2010 11:13 AM
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Glad to hear it's now fixed.
The engineer said that the circuit was incorrectly mapped at the exchange, which ties in with what he told your wife. I've raised your concern regarding the local exchange engineers to our faults team, who will pass this on.
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