Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New customer connection speed all over the place!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New customer connection speed all over the pla...
- « Previous
- Next »
Re: New customer connection speed all over the place!
05-09-2020 2:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem, @Rhod , although I might be a bit quiet for a fortnight or so - end of 9 months isolation from my 'other half'
John
Re: New customer connection speed all over the place!
21-09-2020 10:27 PM - edited 21-09-2020 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hope your time with the other half has been a good one, John! 9 months, crumbs.
You deserve an update! In short, we have a connection that is behaving itself, and potentially some light on previous difficulties. The connection is stable, we haven’t seen the buffering symbol on iPlayer for a couple of weeks, video conferencing is smoother. Uploading is probably marginally better. So I’m happy with the service I’m receiving. Maybe I should have just waited it out before bothering you guys, apologies, but with working and studying from home there was a bit of pressure to get this right! Also, I’m glad I found out about this community, and I wouldn’t have thought to install a BT Smarthub without the support here.
One of the issues was the router crashing - the logs showed this multiple times, and which I guess may have had an impact on the connection software working out stable speeds and allowing the connection to settle down. My son twigged that this was happening whenever he was connecting to the games downloading site itch.io. This didn’t happen on the previous connection and, we don’t think, on the Plusnet connection with the old router before moving to the BT Hub. So that’s an interesting one, and I’d be interested in your thoughts here, but without the urgency that I conveyed at the start of this thread! Thank you.
You deserve an update! In short, we have a connection that is behaving itself, and potentially some light on previous difficulties. The connection is stable, we haven’t seen the buffering symbol on iPlayer for a couple of weeks, video conferencing is smoother. Uploading is probably marginally better. So I’m happy with the service I’m receiving. Maybe I should have just waited it out before bothering you guys, apologies, but with working and studying from home there was a bit of pressure to get this right! Also, I’m glad I found out about this community, and I wouldn’t have thought to install a BT Smarthub without the support here.
One of the issues was the router crashing - the logs showed this multiple times, and which I guess may have had an impact on the connection software working out stable speeds and allowing the connection to settle down. My son twigged that this was happening whenever he was connecting to the games downloading site itch.io. This didn’t happen on the previous connection and, we don’t think, on the Plusnet connection with the old router before moving to the BT Hub. So that’s an interesting one, and I’d be interested in your thoughts here, but without the urgency that I conveyed at the start of this thread! Thank you.
Message 47 of 47
(265 Views)
- « Previous
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: New customer connection speed all over the pla...