My order and no internet

[#1]

I ordered a switch on the 19 September and got a letter confirming my order on 20 Sep.  I assume the delay is down to switching the phone line but I have now been disconnected from Talktalk so have no internet but have not received an activation date or router or any update since the 28th September which was just an automated update on the question plusnet automatically created - Question [ 182792847 ] is now off hold. Our Support Team will provide a further update soon.  It would be nice to know what is going on and get the internet back or at least know when it might be back!  

[#2]

Try contacting on CHAT: turn off any browser pop up blocker for the PN webpages.

[#3]

Hi @shaver44 

Sorry to hear you have had issues with your order. 

I can see that subsequent to this post this ticket has been updated with how we are going to proceed. 

Please do not hesitate to get back in touch with us if you need ever need more assistance. 
 

Kind Regards, 

MoR