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Low Speed

skimarqueshc
Rising Star
Posts: 55
Fixes: 1
Registered: ‎19-04-2015

Re: Low Speed

Gandalf, I've raised the fault, many thanks

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Low Speed

Hi @skimarqueshc,

 

Thanks for the update.

 

I can see that our faults team located the issue and have identified it as being a mismatch between your actual line profile and our systems.

 

You may have noticed a drop in connection of a few minutes while the changes were made.

 

Are you noticing a difference your end?

skimarqueshc
Rising Star
Posts: 55
Fixes: 1
Registered: ‎19-04-2015

Re: Low Speed

The SNR is the same and my maximum data rate is still 2.1mb, I have had it upto 3mb before, do I need to reboot my router

skimarqueshc
Rising Star
Posts: 55
Fixes: 1
Registered: ‎19-04-2015

Re: Low Speed

I have checked the router this morning and the SNR for the downstream is 14.9 and my download speed is at 1026kbps

It seems the connection last dropped about 3 hours ago
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,714
Thanks: 8,498
Fixes: 1,387
Registered: ‎21-04-2017

Re: Low Speed

I think the next step is to arrange an engineer visit for further investigation.

If you can reply to this ticket with your availability, giving us a nudge over here once you've done so we'll be happy to book the appointment in as soon as possible for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
skimarqueshc
Rising Star
Posts: 55
Fixes: 1
Registered: ‎19-04-2015

Re: Low Speed

I've dropped a reply 

 

Thanks

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,401
Thanks: 478
Fixes: 119
Registered: ‎07-12-2017

Re: Low Speed

Hi @skimarqueshc, I have responded on the ticket for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
skimarqueshc
Rising Star
Posts: 55
Fixes: 1
Registered: ‎19-04-2015

Re: Low Speed

Lauren just before you updated the ticket your colleague Chris updated it and did something with the line which has improved the speed and it seems stable too, I was told to leave the router on for 10 days for the stabilisation period  so I'll monitor over the next week.

 

Thanks

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Low Speed

 

Thanks for the update, @skimarqueshc

 

Let us know how you get on.

 

Best wishes

 

Dave