Jameseh.. can you please take a look at this?
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Jameseh.. can you please take a look at this?
28-08-2009 10:36 AM
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Words fail me! My flabber is totally gasted! Shall we forget all about it?
Re: Jameseh.. can you please take a look at this?
28-08-2009 10:37 AM
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Re: Jameseh.. can you please take a look at this?
28-08-2009 10:40 AM
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Absolutely unacceptable that they knew what the fault was, and sent the same engineer who wasn't qualified to fix your problem.
Your fault was already escalated, but it looks like it's being escalated further.
Really sorry about this.
Re: Jameseh.. can you please take a look at this?
28-08-2009 4:10 PM
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Re: Jameseh.. can you please take a look at this?
28-08-2009 4:18 PM
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Re: Jameseh.. can you please take a look at this?
01-09-2009 2:54 PM
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Re: Jameseh.. can you please take a look at this?
01-09-2009 3:46 PM
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Thanks - Whilst it's extremely slow progress, it sounds like at least the engineer has accepted that there may be a configuration issue.
Re: Jameseh.. can you please take a look at this?
02-09-2009 10:19 AM
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Re: Jameseh.. can you please take a look at this?
02-09-2009 10:39 AM
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I've just called BT who have stated that the lift and shift was completed successfully yesterday.
Whilst I appreciate that your connection is not currently working, can I ask you to try connecting via PPPoA to see if you are able to connect that way?
Re: Jameseh.. can you please take a look at this?
02-09-2009 12:00 PM
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dick:quote
Re: Jameseh.. can you please take a look at this?
02-09-2009 12:03 PM
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Re: Jameseh.. can you please take a look at this?
04-09-2009 12:22 PM
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Re: Jameseh.. can you please take a look at this?
04-09-2009 12:34 PM
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Lee is going to chase at half two.
Whilst I am concerned that the same engineer is visiting, I do believe that a separate task has been raised for an exchange engineer to do a lift and shift.
Put the kettle on
Re: Jameseh.. can you please take a look at this?
04-09-2009 12:44 PM
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Re: Jameseh.. can you please take a look at this?
04-09-2009 1:15 PM
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