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Is my line banded?

FIXED
weeally46
Grafter
Posts: 57
Thanks: 5
Registered: ‎07-12-2020

Is my line banded?

Hello, I'm begining to think the line has been banded.

The SNR jumped to 9db on the downloads and Plusnet have said there is no fault on the line.

Can anyone help?

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 19,488
Thanks: 7,929
Fixes: 94
Registered: ‎22-08-2007

Re: Is my line banded?

Can you please post the full stats.

Your line might be being "managed" which is not the same as being banded.  Management is dynamic and might change, being banded requires support intervention.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,104
Thanks: 8,709
Fixes: 1,407
Registered: ‎21-04-2017

Re: Is my line banded?

Fix

Hi there,

From what I can see your line's not banded, but I can see the SNRM target has gone up to 9dB. As your connection seems stable, I've brought it back down to 6dB. I've attached below my testing I've just done for you.

xDSL Status Check
Circuit ID: CBUK74332965 Service ID: [redacted BBEU]
Telephone NO.: NA Test Executed On: 06-05-2022 13:21:41
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 2.4 2.4
SNR Margin: 6.5 9.0
Errored Seconds: 0 1
HEC Errors: 0  
Cell Count: 0 0
Speed: 1067 16122
 
Maximum Stable Rate (KBPS): 18176 Fault Threshold Rate (KBPS): 14541
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 8640
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 726
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:

The full profile is "WBC 160K - 24M No delay (INP 0) 9dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+)" which shows your router could theoretically sync to a speed anywhere up to 24mbps. 

Here's also a graph showing your connection over the last week:

image16518397737654

@Townman, DLM does apply and remove banding, but it only can't remove if the banding is chronic > https://community.plus.net/t5/Library/Broadband-Faults-Guide-Banding-Guide/ba-p/1322790

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team