Ip profile at 135 kbps - slow d/l - help please

[#1]

ok ive have done a speedtest with plusnet supplied modem/router :
Download speed achieved during the test was - 81 Kbps (was 101kbps last evening)
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :224 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
my actual d/l /surfing is at around 20kbs maximum.
from router:
Link Information

Uptime: 0 days, 22:08:27
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 224
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 14.5
Line Attenuation (Up/Down) [dB]: 30.0 / 44.0
SN Margin (Up/Down) [dB]: 10.0 / 33.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 11 / 0
Loss of Signal (Local/Remote): 12 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 14 / 0
FEC Errors (Up/Down): 0 / 4
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

[#2]

HI synced,
You have a low sync causing the poor IP profile. This will be caused by the extremely high SNR of 31dB. Can you plug your filer in the test socket with your router directly attached to the filter so I can run some more checks.
Jojo

[#3]

hi thanks for the reply.
by test socket do you mean the main bt phone socket?
this low d/l speed has only happened recently w/o any changes that i can think of to the line.

[#4]

We need to test it from the test socket to rule out any internal problems before we can raise any faults to our suppliers. See below for a picture of the test socket.
Jojo

[#5]

Quote from: Joanne

We need to test it from the test socket to rule out any internal problems before we can raise any faults to our suppliers. See below for a picture of the test socket. Jojo

ok will attach to test socket. before i do how long will you need to test ? (no wifi to pc)

[#6]

I don't need that long to test but if it appears that your internal wiring is causing the problem then you would either have to leave it in the test socket permanently or get someone to look at your wiring.

[#7]

hi, .. sorry for delay .. im about to put router on test socket  for an hour or so for you - hope that will be fine.
i have to reiterate that though the d/l hasnt be outstanding it has been fine for my purposes until recently (approx 1 month) where as now im struggling even with basic surfing.
fyi there have not been any changes in my setup or connections/hardware/lines .
thanks

[#8]

Hi Synced,
Stats before...
Attenuation 44dB
SNR 31dB
Sync rate 224k
In test socket
Attenuation 42dB
SNR 12dB
Sync rate 5344k
That would definitely indicate a problem with your wiring. To be honest, I could probably squeeze a bit more out of it by the looks of things but you'll either have to get your wiring sorted or leave it in the test socket permanently.
Jojo

[#9]

hi again.
ok will look at the wiring or as you suggest leave it in the test socket .
again thank you for your time/advice and help  :).

[#10]

Quote from: Joanne

Hi Synced, Stats before... Attenuation 44dB SNR 31dB Sync rate 224k In test socket Attenuation 42dB SNR 12dB Sync rate 5344k That would definitely indicate a problem with your wiring. To be honest, I could probably squeeze a bit more out of it by the looks of things but you'll either have to get your wiring sorted or leave it in the test socket permanently. Jojo

hi again , i looked at the wiring and made some changes these are new readings:
Download speedachieved during the test was - 89 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Uptime: 0 days, 0:28:12
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 4,192
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 30.0 / 44.0
SN Margin (Up/Down) [dB]: 23.0 / 13.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 45 / 0
Loss of Signal (Local/Remote): 76 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 22 / 0
FEC Errors (Up/Down): 0 / 499
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
what does this mean other than slow d/l still?

[#11]

Speed test results will not show any change until the DLM raises the IP Profile to suit that sync speed which could take 3 days.
Strange as it might seem I suspect the router stats now are likely to be equivalent to those your opening post would have shown had you restarted the router shortly before you reported them. Attenuation has increased to 44dB again, which is a large change from the 42dB when plugged into the test socket. That's equivalent to about 200 metres of cable, rather a large effect from internal wiring.
Is there anyway you can get router stats when the router is plugged into the test socket?

[#12]

thanks . i did try prior to posting here disconnecting the router for a few hours or so however that had no impact to d/l speed. and the speedtest was as the first post but 102 rather than 89 ish.
theres about 10 to 15 metres of internal cable (something i cant change at the moment) and  i understand that this will have some effect to the stats. but as i have said earlier i was getting acceptable speeds of around 3m regularly rather than the current 0.1m about a month ag nothing has changed in my set up.
i dont have any means of getting router stats when in the test socket .. but ill see what i can try.
dick:quote

[#13]

Hi synced,
I think the tests we did before test socket and in the test socket show a definite problem with the wiring. One of the most common phrases I see on here is the "nothing has changed" quote. Although I can understand the logic behind that what you have to remember is that equipment and wiring can, without any particular reason, become faulty or fail. As an example, my kettle was working fine until one day it wouldn't boil. It was working fine up until then and nothing had changed since the last time it boiled. We accept that these things happen and the same thing can apply to wiring/equipment with regard to broadband.
Jojo

[#14]

Quote from: synced

thanks . i did try prior to posting here disconnecting the router for a few hours or so however that had no impact to d/l speed. and the speedtest was as the first post but 102 rather than 89 ish.

Speedtests immediately, or even within a few hours of restarting the router will show *no* change - because measured speeds are controlled by what is called the IP Profile set by the DLM at the exchange, and (at present) it typically takes 3 to 5 days of uninterrupted connection for that to increase after sync speed (called Bandwidth in the router stats) increases. On the other hand sync speed shows effects immediately.
If the sync speed of 4192kbps shown in your previous stats is maintained the IP Profile will increase to 3500kbps, giving you measured download speeds (on speedtests) of 2500 to 3000kbps, the values you are familiar with. Patience should be all that is needed to achieve that - the change should take place automatically. However this will reflect an inferior service to what should be achievable if your wiring is improved.

[#15]

current speedtest results which are fine for my purposes atm.
Download speedachieved during the test was - 3153 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
thanks for your input / advice and help Jojo. points accepted and noted.
Spraxyt also thanks for your help and information , all your points are noted for present and future reference. Patience is a good word along with better wiring.