Internet keeps dropping
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- Re: Internet keeps dropping
Internet keeps dropping
23-05-2018 10:14 PM
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On the router, the internet light will go off, but WiFi/broadband/power stay lit.
I do get a crackly telephone line, but I’ve always had that problem (and I think it might be the cordless handset). This internet-dropping is a new thing.
Please help!
Re: Internet keeps dropping
23-05-2018 11:30 PM
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I would report a voice fault.
Try dialling 17070 and take option 2 ("quiet-line test")
You should hear silence.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Internet keeps dropping
24-05-2018 8:29 AM
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To follow from @VileReynards suggestion, if you can get another phone, try that as well.
Re: Internet keeps dropping
24-05-2018 9:17 AM
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If you do get a new phone (or borrow one), try to get a corded phone as the cordless ones don't give a true picture of the line quality.
For £6 you can pick one up at Argos http://www.argos.co.uk/product/3924358
Re: Internet keeps dropping
25-05-2018 12:40 PM
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Re: Internet keeps dropping
25-05-2018 5:37 PM
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Glad to know the line is ok. It’s still happening - it’s happening right now in fact! On the router, the internet light is off, the WiFi light is rapidly flickering, and the broadband light alternates between a slower flicker and being steady. The power light is always steady.
When it comes back on, all the lights will be steady. Does that mean it’s a problem with the router?
Re: Internet keeps dropping
25-05-2018 10:28 PM
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@Maria77 I would still suspect an intermittent phone fault.
Re: Internet keeps dropping
26-05-2018 1:32 AM
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Re: Internet keeps dropping
26-05-2018 8:06 AM - edited 26-05-2018 8:08 AM
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First things first - have you followed the suggestions in posts 2/3/4 above, with the phone (only) connected directly in to the phone test socket?
Have you tried connecting via ethernet cable, rather than relying on wifi?
Re: Internet keeps dropping
03-06-2018 9:27 PM
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Notice the OP has been around today, but not bothered replying here, so I'll assume it's fixed and remove this thread from my watch list.
Re: Internet keeps dropping
03-06-2018 9:41 PM
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I haven’t had chance to go and buy a new phone and an Ethernet cable yet unfortunately.
Apologies if you thought I was ignoring you. I didn’t realise there were watch lists or anything like that; I’ve never used this forum before. Thank you for your help.
Re: Internet keeps dropping
03-06-2018 9:59 PM
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OK @Maria77, my apologies too for doubting you, but yes leaving a page open does make it appear you are still viewing - unless you log out of the forum.
No problem - I'll re-subscribe and wait until you have had chance to complete the checks,
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