Internet almost dead
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Internet almost dead
27-03-2021 9:05 AM
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Hi. Due to been hacked last month I started turning off my router overnight and only switching it back on when I got in from work. Yes I know your not supposed to do that but actually it worked fine.....at least for a while. It's now taking up to two minutes to load a page and sites with video are timing out so after looking on line it looks like I've caused a problem at the BT end of things. Is this right? Question is who do I contact for a fix BT or Plusnet? Can anyone provide a phone number. Thanks in advance.
Re: Internet almost dead
27-03-2021 9:55 AM
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@Alan54 You are definitely not supposed to do that, and yes it will take a while for the DLM to really restrict your connection - it does it in stages.
Are you on ADSL (as you have posted on that board), or FTTC?
Further advice to follow when you confirm, as the procedure is different.
Re: Internet almost dead
27-03-2021 9:59 AM
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Errrr I know what Adsl is never heard of the other. Think I'm ADSL?.
So do I need to just leave the router turned on for it to solve it's self?
Re: Internet almost dead
27-03-2021 10:03 AM
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OK Alan. What router have you got, please? Sorry for the questions, but the more detail we get, the easier it is to help.
Re: Internet almost dead
27-03-2021 10:04 AM
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Update. Yes it's adsl using BT hub 6 router
Re: Internet almost dead
27-03-2021 10:09 AM
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Okay - in that case, can you post a screenshot of your Helpdesk page please.
As you are on ADSL, a call to Plusnet Support will probably be all you need - just ask them to reset your line, but, I would leave things as they are over the weekend, leave the router connected 24/7, and see if it corrects itself.
Re: Internet almost dead
27-03-2021 10:12 AM
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Wonderful I'll leave it until Monday arvo and every now and again try to connect a laptop and see what happens before calling plusnet for a reset.
Thanks for your help John
Re: Internet almost dead
27-03-2021 10:19 AM
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@Alan54 Post back here before calling - you may get frustrated waiting on the phone.
Re: Internet almost dead
27-03-2021 10:33 AM
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Ok. np thanks Jab I have plusnet mobile so maybe the 500 number may get me through quicker......maybe......
Re: Internet almost dead
27-03-2021 10:45 AM
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@Alan54 The 500 number will likely get you through to the mobile team who are separate to the broadband team. You’d be better off calling 0800 432 0200.
Re: Internet almost dead
27-03-2021 10:46 AM
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Just beat me to it, @Thrall 😀
Re: Internet almost dead
27-03-2021 10:54 AM
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Ok thanks to both.
Re: Internet almost dead
29-03-2021 9:33 AM
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Just cranked up the laptop and clicked on a few basic web pages which took between one and two minutes to load. Sky news live had a white screen for a minute before I gave up and switched off. I can't see any improvement in speed unfortunately. I was asked to post back here before ringing so any suggestions?. Thanks for your help.
Re: Internet almost dead
29-03-2021 9:39 AM
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@Alan54 Can you please post your 'Helpdesk' page as I asked in message #6 it might give us a bit more to go on? Please edit out any personal details.
Re: Internet almost dead
29-03-2021 9:45 AM
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I have no idea what that is or how to do it on an android tablet
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