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Incorrect billing
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- Re: Incorrect billing
Incorrect billing
21-12-2009 4:15 PM
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Once again it appears that Plusnet accounts are incorrect. I am in a Market 3 region for Plusnet Premium and as such the following applies:
Instead of which I have been billled as follows:
Can someone sort this out before the direct debit is taken, please.
Quote If you live in one of our low cost areas you'll then pay £15.99 a month thereafter
Instead of which I have been billled as follows:
Quote Premium charge for the period 21-12-2009 to 20-01-2010 £17.38 £2.61 £19.99
Can someone sort this out before the direct debit is taken, please.
Message 1 of 8
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7 REPLIES 7
Re: Incorrect billing
21-12-2009 4:59 PM
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I can't stop the Direct Debit, however I have fixed the problem and refunded £4 to your account to compensate for the payment that's in the process of being taken.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 8
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Re: Incorrect billing
21-12-2009 5:05 PM
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Many thanks Bob. I just hope the same doesn't happen next month.
Message 3 of 8
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Re: Incorrect billing
04-01-2010 12:05 PM
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Bob:
The refund still has shown up in my bank as yet.
The refund still has shown up in my bank as yet.
Message 4 of 8
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Re: Incorrect billing
04-01-2010 12:56 PM
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Due to the lack of working days over the last couple of weeks, there are some longer delays than we'd expect on DD refunds. I'd expect this to be with you in the next few days.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 5 of 8
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Re: Incorrect billing
04-01-2010 1:00 PM
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Thanks Chris, I guessed it would be because of the holidays, but just like to keep everyone on their toes. LOL
Message 6 of 8
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Re: Incorrect billing
06-01-2010 12:12 AM
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I see it's showing back into my bank as of Jan 6th. Many thanks.
Message 7 of 8
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Re: Incorrect billing
06-01-2010 5:41 PM
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Quote from: Bob I can't stop the Direct Debit, however I have fixed the problem and refunded £4 to your account to compensate for the payment that's in the process of being taken.
Thats due to the lack of notice plusnet give for a direct debit, 3 working days is NOT a long enough notice period if they make a mistake as if it was a longer notice period plusnet would be able to amend the direct debit before it gets collected.
Message 8 of 8
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