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Hub has detected a problem with my internet connection

KrazyyOne
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-06-2022

Re: Hub has detected a problem with my internet connection

Hi all,
After purchasing a corded phone to do some testing it turns out we have a fault on the line. Engineer coming on Wednesday.
Big thanks for everyones help and suggestions. Great community here.
jab1
Legend
Posts: 17,431
Thanks: 5,675
Fixes: 260
Registered: ‎24-02-2012

Re: Hub has detected a problem with my internet connection

Good to know a fault has been detected and the engineer booked. Please let us know the outcome.

John
Townman
Superuser
Superuser
Posts: 23,252
Thanks: 9,760
Fixes: 162
Registered: ‎22-08-2007

Re: Hub has detected a problem with my internet connection


@KrazyyOne wrote:
Hi all,
After purchasing a corded phone to do some testing it turns out we have a fault on the line. Engineer coming on Wednesday.
Big thanks for everyones help and suggestions. Great community here.

Illustrates so clearly how a cheap telephone handset can cut through hours of fruitless investigations.  Possession of a handset ought to be mandatory, irrespective of any desire to make phone calls.

 

@KrazyyOne Did you try the handset in all of the sockets to see if there was a dial tone anywhere? 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.