I asked to "upgrade" to 8mbps 2 weeks ago and was well prepared for a certain amount of instability as forewarned by PlusNet and for the first few days all went well...varying speeds (generally increasing) but then a week ago my broadband connection became unobtainable. I can get on no problem (the green light on the adsl modem is stable etc) and all is as it should be Then when I navigate away from the homepage everything drops Is this a symptom of upgrading??? If so how long can I expect this to go on for as it is a real pain at the moment I am getting online via the 0845 dial up number but this is costing money all the time It wouldn't be so bad if I could use dial up for free until BB is orted Any ideas welcome....
OK...thanks for the replies To address them in turn: 1) I have raised a "ticket" but didn't get a 0808 number given to me Who should I ask? 2) From my limited computer experience I will try to answer PJ's questions: a) I use a ZyXel prestige 630s modem (as supplied by PlusNet) b) I have set the BBC page as my homepage via my browser (Firefox) although I get the same thing happen if I use IE or opera c) The dsl light remains constant when i navigate away from the home page.....sometimes I can connect to 2 maybe 3 pages but then the browser just keeps looking and eventually tells me it can not find it More often it happens when navigating from Firefox or BBC d)If you mean Plus Net product I am on BBYW option 3 (upto 20 GB) I haven't set transfer watch as I never use anywhere near 20GB e) I haven't changed my username or password at all I hope this helps you help me because I am at a loss!!
No...the modem remains connected The problem seems to be receiving data back Looking at the "Modem information window" I see activity in the transmit bar but nothing in the receive God knows why though!! (Thanks for your interest!)
