How can I get an estimation of when my fibre broadband might be activated?
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How can I get an estimation of when my fibre broadband might be activated?
12-10-2018 12:09 PM
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I ordered Fibre broadband on 18th September but have had no contact from Plusnet, BT Openreach or anyone about when fibre might be installed. How long should I reasonably expect to wait? How do I get an update?
No matter what time of day or night I try, the online chat support is never available and wait times on the phone seem to be regularly 50 minutes. I usually get cut off because of a network call failure or similar before I ever get near to speaking to someone.
Re: How can I get an estimation of when my fibre broadband might be activated?
12-10-2018 1:02 PM - edited 12-10-2018 1:03 PM
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Finally got through on the phone - apparently someone just hadn’t done what they were supposed to do and it only got noticed on the 4th Oct. Then I (apparently) got added to a list that something hadn’t been done. Nothing was being done but when I finally spoke to a human they (apparently) could sort everything out fairly immediately!
Glad I rang and eventually managed to get through. Not a good start - let’s hope things improve!
Re: How can I get an estimation of when my fibre broadband might be activated?
12-10-2018 6:48 PM
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Hi @akrmurray,
I'm really sorry you've had a time with it recently but I'm glad we're finally at the point where we're getting it resolved for you.
I can see the agent has logged this ticket on the account and we should be able to give you an update over the weekend.
Re: How can I get an estimation of when my fibre broadband might be activated?
18-11-2018 6:18 PM
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2 months today since I ordered broadband from Plusnet. Still... NOTHING. And why do I have to keep chasing Plusnet for updates instead of them keeping me informed. This sucks.
Re: How can I get an estimation of when my fibre broadband might be activated?
19-11-2018 3:17 PM
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Hi @akrmurray,
I'm sorry that you are still awaiting an update about your services, I appreciate your need for an answer. Please accept our apologies for the delay.
I have looked into this further and have an update here.
Let us know if you require anything further.
Thanks.
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