House move internet not working

[#1]

Hi,
I've just moved house. The engineer came and set up the line. The internet worked for the rest of the morning but then stopped working in the afternoon. The broadband light is still on just not the internet light. I work from home so it's important. I have tried restarting the router as advised.

Thanks,

Dan

[#2]

Hi @Danpackwood, thanks for getting in touch.

Apologies for the issues you're having with the service. It looks like our Provisioning Team are continuing to monitor this for you and they should have an update within the next day or so.

Let us know if you need anything else

[#3]

Hi, I still don't have any Internet and haven't received any updates to tell me what is going on. I can see the account/contract switch has gone through, and the home phone is setup. Could you update me on what is happening about the broadband? And when I am likely to be getting Internet access?