Help, broadband password won't change, no internet
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help, broadband password won't change, no inte...
31-05-2018 7:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
But for goodness sake this is no help at all, as clear as mud. Why on earth won't my password work? I've tried everything in the linked thread. Really this is plain dumb design. Call centre staff have no idea either. Would appreciate some help please!
Fixed! Go to the fix.
Re: Help, broadband password won't change, no internet
31-05-2018 9:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried a factory reset on the router? If not use a paperclip or similar and press in the factory reset button hold it in for at least 20-30 seconds. Then leave it to see if it will sort itself out.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Help, broadband password won't change, no internet
31-05-2018 9:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the broadband is solid then yes it should reset. Has the factory reset method been tried to trigger the TR069 automatic configuration?
Re: Help, broadband password won't change, no internet
01-06-2018 8:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The broadband light is flashing and has always flashed since the move. I've tried multiple reboots and resets. With a pin etc. When it resets the username goes back to TR069 (whatever that is), which it was to start with. I can change the user name to mine but not the locked password. (Why is that even a thing?) Ive Used test socket and front socket. The phone line works, I have used the phone. The engineers also got a solid broadband signal on their equipment, yes the test socket I think they used. I dont get the logic of "the socket you don't use is fine, goodbye"
Re: Help, broadband password won't change, no internet
01-06-2018 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This could be a crossed line jumpering issue. If you're getting no sync with the ADSL router but there is data especially if it was crossed with a fibre line. Give support another call. If they believe that your are in sync which i suspect they do if they guided you to passwords etc last call then this is very likely.
From there dial 17070 from your phone and see if it reports your phone number. This is to determine whether a cross is in the network on the phone side or if it's at the exchange.
01-06-2018 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear your services aren't working.
From what I can see we've incorrectly put you on fibre rather than standard broadband which is why your connection is not working as the router you have only works on standard broadband.
I've placed a order to move you onto standard broadband and I've sent you out our Hub One router which will allow you to use the fibre service in the meantime
Really sorry for any inconvenience caused
Re: Help, broadband password won't change, no internet
01-06-2018 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help, broadband password won't change, no internet
01-06-2018 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help, broadband password won't change, no internet
01-06-2018 4:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help, broadband password won't change, no inte...