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Friend's Plusnet keeps dropping frequently

amsmith50
Hooked
Posts: 5
Registered: ‎13-02-2020

Friend's Plusnet keeps dropping frequently

Hi 

 

My friend who has plusnet has got a recurring problem with his plusnet standard broadband.  Frequently his connection drops and is unable to connect to any websites. He says also there is no ring tone on his phone, could this be the probem? Also occasionally it comes back and is able to hold Google Duo meeting me with me but then it goes again without warning. Could it be his telephone line? Or the router? Would it be worth resetting the router? He has also lost his log in details to plusnet so can't get into the members centre to raise it has a problem.

 

Please advise.

Andrew

2 REPLIES 2
Baldrick1
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Registered: ‎30-06-2016

Re: Friend's Plusnet keeps dropping frequently

@amsmith50 

You need a decent phone connection if you want reliable broadband. If your friend is losing ringtone then they should report a phone not a broadband fault.

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amsmith50
Hooked
Posts: 5
Registered: ‎13-02-2020

Re: Friend's Plusnet keeps dropping frequently

Hi 

 

Thanks for your response. I have informed my friend to call Plusnet re: phone line.