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Extremely slow internet

mankoleb
Hooked
Posts: 8
Registered: ‎10-09-2015

Extremely slow internet

My internet connection has slowed to a crawl. I'm looking at download speeds of 1 mbps. 

2 REPLIES 2
jab1
Aspiring Legend
Posts: 10,974
Thanks: 3,590
Fixes: 132
Registered: ‎24-02-2012

Re: Extremely slow internet

Have you had a look at the ADSL - Speed faults sticky at the top of this forum?

Posting the details/results requested there would help others to help you.

John
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Extremely slow internet

Hi there,

 

Sorry you're having problems with your connection. Testing your line isn't showing any issues either, your current connection has been ongoing for 123 days, so there's no instablity causing issues either.

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.