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! Email platform downtime 9th/10th October

bobpullen
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! Email platform downtime 9th/10th October

Posting here for visibility but a mod's more than welcome to move the post if they think it's best positioned elsewhere.
Morning all,
For those that might not follow our Service Status or Twitter feeds (why not?) please see the post that we've published this morning (copy below):
[quote author="Plusnet Service Status"]
Planned primary mail storage maintenance - Friday 9th October 22.30pm-6.00am
When's this work happening?
On Friday night, 9th October.
What does it affect?
Email collection, email delivery and access to our Webmail service.
How long will it take?
About eight hours.
What does the work involve?
As part of the ongoing migration of services to a new data centre, we need to move the live mail storage platform. Due to the customer-impact associated with this move, we have taken the decision to conduct the work over the weekend when the mail platform is at its quietest.
Is it likely to cause problems?
Yes, inbound email delivery will be switched off at 10.30pm which means that you will not receive any email until delivery is resumed between 3.30am and 5.00am Saturday morning. Email collection will also be unavailable from 11.00pm until 3.30am Saturday morning, which means that attempts to collect email will result in error messages, timeouts or username and password errors. You will not be able to access Webmail whilst email collection is down and holding pages will be in place.
Is there anything else I need to know?
Once email collection and delivery is resumed there will be a backlog of email to process so customers should expect several hours of delayed email. We would like to assure customers that no email sent to them whilst the platform is out of service will be lost. Instead it will all be queued for delivery once the platform's back in service. We plan on carrying out a similar piece of work on Saturday night however this affects our secondary storage platform and as such shouldn't be customer affecting.
Kind Regards,
Bob Pullen
Customer Support

The content of the post above should be relatively self explanatory however please be mindful that the email platform is going to be completely offline Friday evening/early Saturday morning whilst we move the primary storage cluster to a shiny new data centre in Sheffield.
We've done our best to minimise customer impact (especially to businesses) by performing the work over the duration of a weekend. Unfortunately though, downtime has been unavoidable on this occasion.
If anybody has any questions or concerns then do shout up. Otherwise, try to make a note in your diaries that there *will* be problems with email collection and delivery whilst this work is being carried out.

Bob Pullen
Plusnet Product Team
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