Early Termination Charge
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Early Termination Charge
13-10-2018 4:30 PM
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£151.69 early termination fee. What?
28/02/17 started a 12 month contract.
05/09/18 i phoned to cancel as im switching.
16/09/18 i phoned to confirm i was switching.
Was told i didnt need to do anything as my new provider would arrange that and that i didnt have to pay anything. Explain please...
Re: Early Termination Charge
13-10-2018 4:53 PM
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Have you been on a monthly contract since February this year?
If so I assume that this is another example of how comprehensively the billing system is currently screwed up.
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Re: Early Termination Charge
13-10-2018 5:19 PM
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I have attached a screenshot of the "wrlcome" email when i started my 12 month contract
Re: Early Termination Charge
13-10-2018 6:28 PM
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Unless you spoke to Plusnet and took out a new contract then you will be on a monthly contract, so the cancellation charge should be vigorously challenged.
Keep an eye out for threats of Debt Collection agencies being implicated. If necessary complain to Ofcom. Plusnet seem to be setting themselves up for a replay of the £880,000 fine they got a couple of years ago for incorrect billing.
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Re: Early Termination Charge
14-10-2018 11:06 AM
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Re: Early Termination Charge
14-10-2018 11:09 AM
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Re: Early Termination Charge
14-10-2018 11:13 AM
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Hi Diskid,
You did indeed - I wrote the response
If there's anything else you need, please just drop me a line here and either myself or my colleagues will assist.
Best wishes
Dave
Re: Early Termination Charge
16-10-2018 10:07 AM
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Re: Early Termination Charge
16-10-2018 3:44 PM
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You just couldn't make it up!
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Re: Early Termination Charge
16-10-2018 5:27 PM
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Not a very even playing field is it. On one side we have random unwarranted charges followed quickly by threats if payments aren't forthcoming.
On the other side we have customers waiting months or more for refunds. And some still getting more charges added.
This is going to end badly.
Re: Early Termination Charge
17-10-2018 11:36 AM
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Hi @Diskid,
I'm very sorry to hear about the issues you're currently experiencing.
I can see that your query has already been raised to the relevant department to have this rectified as quickly as possible.
I would advise that you ignore any emails/payment reminders whilst we are trying to resolve this.
I do apologise for the inconvenience.
Should you have any further queries, please get in touch.
Thank you,
Aisha
Re: Early Termination Charge
17-10-2018 1:04 PM
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@AishaK wrote:
I would advise that you ignore any emails/payment reminders whilst we are trying to resolve this.
I do apologise for the inconvenience.
Easily said but for the older generation this sort of threat is not just 'inconvenient' . I can imagine some, who have never been in debt in their life, being too worried and frightened of debt collectors to just ignore this sort of threat.
This is crass unacceptable incompetence that should be addressed as a priority management issue in Plusnet.
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Re: Early Termination Charge
17-10-2018 1:14 PM - edited 17-10-2018 1:22 PM
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Reading many similar threads on this forum I've come to the conclusion that what should be ignored is the bit that says something like "your problem has been sorted and will not happen again next month" because it sure does seem to happen a lot. Again and again.
Thanks for posting the screenshots Diskid. They've been very illuminating.
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