E-mail client
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E-mail client
05-07-2007 2:14 PM
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Screenshot of RoundCube
[Moderator's note by Jonathan (chillypenguin): Image converted to a hyper link as it was distorting the forum layout.]
Re: E-mail client
05-07-2007 2:19 PM
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Our Squirrelmail solution is only a temporary one. We are looking at alternate solution and potentially designing one in house. Nothing has been decided as of yyet though. We'll be sure to keep everyone posted once a decision has been made though! Not to mention the fact that we will take on feedback from the people that count - you guys No point in going with a client that everyone hates!
Re: E-mail client
05-07-2007 2:28 PM
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Colin
Re: E-mail client
05-07-2007 2:35 PM
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Re: E-mail client
05-07-2007 2:56 PM
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Some users have welcomed the somewhat sparse appearance of SquirrelMail because they mainly use it through dial-up when travelling. The lack of bells and whistles speeds up access. The ideal would be a client that can be user-configured to provide a basic and extended experience. Are you aware of anything fitting that requirement?
Rest assured, PlusNet do listen and the user community make sure they "hear" too. The community also do their best to provide help should the need arise.
David
Re: E-mail client
05-07-2007 4:05 PM
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Re: E-mail client
05-07-2007 9:45 PM
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I personally think greylisting would be a great benefit to us. I use it for my email and it prevents a *lot* of unneeded junk.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: E-mail client
06-07-2007 6:37 AM
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Re: E-mail client
08-07-2007 5:24 PM
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Greylisting is great but it has one big potential problem. That problem is delays, all of which are out of our control and could be anything between seconds and hours! The quote below is from Bob's Wikipedia link.
"Typically, a server that uses greylisting will record the following three pieces of information (known as a "triplet") for each incoming mail message:
* The IP address of the connecting host
* The envelope sender address
* The envelope recipient address
This is checked against the mail server's internal database. If this triplet has not been seen before (within some configurable period), the e-mail is greylisted for a short time (also configurable), and it is refused with a temporary rejection. The assumption is that since temporary failures are built into the RFC specifications for e-mail delivery, a legitimate server will attempt to connect again later on to deliver the e-mail."
I imagine it's something that will speed up over time after the initial implementation (as the internal database 'recognises' more servers) but, again, it needs some serious thought before we potentially inflict mail delays on customers.
Re: E-mail client
09-07-2007 11:48 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: E-mail client
09-07-2007 2:11 PM
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Unless I'm understanding it wrongly?
Re: E-mail client
09-07-2007 2:26 PM
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Re: E-mail client
09-07-2007 2:49 PM
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Quote Couldn't you run it for a few weeks in learning mode to build tables of good IPs?
Quote Would that not defeat the object though? One of the benefits of grey-listing is that, supposedly, only legitimate mail servers will retry after being initially rejected.
I think that is correct so not practical.
The initial delays are obviously of concern, but if the system is dynamic enough wouldn't it learn pretty quickly so that delays for the majority of users were just a temporary blip and worth the pain?
One of the things I find irritating is that mail from Open Relays can be classed as innocent. I know of no senders that I want to hear from who use Open Relays. Perhaps this view isn't shared by 100% of the community but (assuming personal white-lists can be introduced) how about treating such messages as spam unless the individual users white-list the sender for their accounts?
Re: E-mail client
12-07-2007 3:22 PM
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It's even been mentioned on here (by a customer in the community I forget which one - sorry) that we shouldn't even bother to spend money on Webmail because nobody uses ISP email
I'm sure this is absolutely true for a lot of customers but we also know that a lot of you use your mail to varying degrees and some of you absolutely rely on it.
What it boils down to is finding out what you want from webmail and trying to accomodate as many people as possible. When it comes to Spam, no solution is 100% but as a company we're being very careful with what we implement because whatever we do it has to have the least chance possible of losing any legitimate mail.
I think on that front (as a PN mail user myself) we're doing very well. I have yet to find a legitimate mail in my Spam folder which, despite this meaning that a few actual Spam emails slip into my Inbox, is ideal for me. We can't guarantee that every Spam email will be stopped because we don't want to use very aggressive systems that would, without doubt, lose legitimate email.
out of interest, have any of you found that our filters are labelling legitimate mail as Spam? We'd really like to know about it if so as this is something that we're taking very seriously every step of the way.
Re: E-mail client
12-07-2007 4:09 PM
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Quote from: Liam Would that not defeat the object though? One of the benefits of greylisting is that, supposedly, only legitimate mail servers will retry after being initially rejected. If we're not doing the initial rejection, we won't be able to see who is retrying (and therefore legitimate)?
Unless I'm understanding it wrongly?
The way I was looking at it was that most zombies will only send a single item to each user. If they are repeatedly sending to the same user the probability is that they will end up on black lists anyway.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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