Download speed lower compared to what BT Engineer said I should be getting
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Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 7:39 AM
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I've tried different routers but still seems to be capped and I think I have read that there is a BT IP profile and then a Plusnet profile. I've added the following information to the ticket but doesn't seem to be quickly being resolved, especially if it's just a matter of Pusnet matching the IP profile.
From the Plusnet site, I can see the following:
Telephone number:
01845xxxxxx
Phone exchange:
THIRSK
Estimated line speed:
66Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-06-03 22:27:48
Current line speed:
11 Mb
From the BT Wholesale Test site I get the following:
1. Best Effort Test: -provides background information.
Download Speed
10.29 Mbps
0 Mbps 51.67 Mbps
Max Achievable Speed
Download speedachieved during the test was - 10.29 Mbps
For your connection, the acceptable range of speedsis 41.33 Mbps-51.67 Mbps .
Additional Information:
IP Profile for your line is - 51.67 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.97 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 2.97Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
If anyone has any suggestions as to how to speed up resolving this and getting my speeds back to where they were.
Thanks
Paul
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 8:34 AM
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You should edit your post to remove your phone number.
The PN profile is wrong Have you just upgraded from ADSL? Sometimes the old ADSL profile remains / gets reapplied by late updates from BTOR systems.
DCT should be able to fix this quickly. You will need to restart the router.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 8:48 AM
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I've adjusted the profile on our side now, try a single disconnect/reconnect.
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 8:55 AM
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Thanks for the spot on the phone number, hadn't thought of that and amended! 🙂
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 11:27 AM
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I'll update the ticket, but any other thoughts on this let me know. I'm back at work now and will be for the rest of the day but can try other things tonight - dependant on the state of my connection, which may have down graded it's speed again, as I seem to remember that the engineer said that happens automatically if there's a problem?
Diagnostic info below:
Telephone number:
01845xxxxxx
Phone exchange:
THIRSK
Estimated line speed:
66Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-06-03 22:27:48
Current line speed:
51.6 Mb
I'm not getting as much info from the BT Wholesale testing now:
1. Best Effort Test:
Download Speed : 3.47 Mbps
2. Upstream Test:
Upload Speed : 5.27 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Thanks again.
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 11:42 AM
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Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 12:01 PM
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This is quite possibly one of the worst Fibre Connections I've seen for a long time (see attached). The line is severely erroring which is causing the connection to drop and completely lose sync to the cabinet. I've got your response on your Fault Ticket. To save time, I've passed the fault back to our suppliers to try and save a bit of time.
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 12:05 PM
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I'll keep a look out for updates or improvements in the service.
Thanks
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 12:17 PM
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This is an unfortunate coincidence.
The profile change made earlier today does not alter the synch rate of the service. It does though change the rate at which PN attempts to send DATA.
Think of it as being like a railway line capable of running trains able to travel at 140mph but only pushing slow trains along it at 50mph. Coincidently with deciding to run full speed trains a points fault is found which closes the line!
Hopefully BTOR will get to the bottom of matters quickly.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 12:22 PM
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Cheers
Re: Download speed lower compared to what BT Engineer said I should be getting
26-06-2014 7:00 PM
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Re: Download speed lower compared to what BT Engineer said I should be getting
27-06-2014 9:14 AM
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Have a good weekend everyone!
Re: Download speed lower compared to what BT Engineer said I should be getting
27-06-2014 9:18 AM
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Leave the Fault Ticket with us and just add notes onto to it where absolutely necessary and our Faults Team will be back in touch.
P.S - If we need another engineer to visit, could advise when you could be available for a visit?
Re: Download speed lower compared to what BT Engineer said I should be getting
04-07-2014 11:36 AM
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Engineer has been today and spent from 8am-11.30 tracing the line between the cabinet and my house. He did find a fault between two boxes along the street, so swapped the cables and everything is reporting fine with no errors. He's measured the speed between 50-60mbs outside the house.
My speeds still aren't great but I wonder if there is a cap in place again - seems to be showing as 33.8 on your speed profile check page - so could this be brought in line with the BT side again and we'll see how it goes?
Re: Download speed lower compared to what BT Engineer said I should be getting
04-07-2014 11:46 AM
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