Dead BT Openreach modem for Plusnet fibre
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Dead BT Openreach modem for Plusnet fibre
22-09-2014 9:20 AM
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my BT Openreach box doesn't have any lights on anymore. Looks like it's dead.
So because of this my plusnet router can't connect to the internet.
I tried to plug the openreach box to other power socket, I never get any lights.
I've created the ticket 91924231
Is there something else I could do ?
Thanks !
Alex
Re: Dead BT Openreach modem for Plusnet fibre
22-09-2014 9:28 AM
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Re: Dead BT Openreach modem for Plusnet fibre
22-09-2014 11:35 AM
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Sorry to hear about this.
Andy is right, we need to send someone out to replace the Openreach box, are you able to PM me your availability for the next few days and I'll book this in for you.
Dan
Re: Dead BT Openreach modem for Plusnet fibre
22-09-2014 2:15 PM
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Re: Dead BT Openreach modem for Plusnet fibre
27-09-2014 12:42 AM
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My engineer is scheduled to come this 'Saturday morning', anybody knows what's the timeframe for a 'morning' for BT/Plusnet ?
Re: Dead BT Openreach modem for Plusnet fibre
27-09-2014 1:14 AM
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Re: Dead BT Openreach modem for Plusnet fibre
27-09-2014 8:36 AM
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Re: Dead BT Openreach modem for Plusnet fibre
27-09-2014 1:31 PM
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Re: Dead BT Openreach modem for Plusnet fibre
29-09-2014 2:22 PM
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Unfortunately the Plusnet router is also having issues so it needs to be replaced...
Re: Dead BT Openreach modem for Plusnet fibre
29-09-2014 11:37 PM
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Re: Dead BT Openreach modem for Plusnet fibre
02-10-2014 11:31 AM
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Thanks to Dan for dealing with the request and Jaggies for the emotional support
Re: Dead BT Openreach modem for Plusnet fibre
02-10-2014 1:38 PM
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That's great news! I'll be sure to pass on your message to Dan
Re: Dead BT Openreach modem for Plusnet fibre
02-10-2014 7:54 PM
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