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Connection constantly dropping/lagging
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Connection constantly dropping/lagging
09-02-2015 5:00 PM
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For the last couple of months, my connection keeps dropping or we get extremely lagging connection.
I was reassured by a member of staff that having numerous devices connected, using at the same time would not be an issue, however these last few month, alot of the time we cannot have more than one device on at a time as it will cause the others to lag.
Member of staff trouble shooted a couple of times and said yes it was dropping but it shouldn't happen again, yet it is still happening and now had enough, especially as the money I pay for it, yet not receiving the service I should be.
Not happy!
I was reassured by a member of staff that having numerous devices connected, using at the same time would not be an issue, however these last few month, alot of the time we cannot have more than one device on at a time as it will cause the others to lag.
Member of staff trouble shooted a couple of times and said yes it was dropping but it shouldn't happen again, yet it is still happening and now had enough, especially as the money I pay for it, yet not receiving the service I should be.
Not happy!
Message 1 of 5
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Re: Connection constantly dropping/lagging
09-02-2015 5:02 PM
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Message 2 of 5
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Re: Connection constantly dropping/lagging
09-02-2015 5:08 PM
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Quote I was reassured by a member of staff that having numerous devices connected, using at the same time would not be an issue, however these last few month, alot of the time we cannot have more than one device on at a time as it will cause the others to lag.
Hi there,
The statement above really depends on what the devices are using online. As your speed isn't the fastest (around 5.5Mb/s) that can easily be taken by 1 person watching a HD stream. Unfortunately there isn't a huge amount we can do as your exchange is only 20CN enabled, meaning that the fastest speeds we can give you are around 7Mb/s.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 5
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Re: Connection constantly dropping/lagging
09-02-2015 7:40 PM
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since xmas
Im getting the same but for 2 hours from 6:30 to 9:00 pm
Ive done speed tests and all my ping and downloads appears normal ie 20 m/s ping and 16 megs download
but its so bad i cant play a game for these two hour
i probably have a 2/3 sec from my input to what happens on the screen
thinking it was server issues ive not contacted plusnet but so far about 30 games all appear to be having these server issues
and all fix at 9 pm
its also so bad even youtube needs to buffer but according to the speed test im still getting 16megs
i did a test with one check which came back with a download speed of 0.1 megs (i wish i could remember what it was ) which is what i suspect my true download speed is for these two hours
I would report it but by the time i ring up and get through and tell them my speed checks all look normal what else can i Say but i am having huge lag spikes
Im getting the same but for 2 hours from 6:30 to 9:00 pm
Ive done speed tests and all my ping and downloads appears normal ie 20 m/s ping and 16 megs download
but its so bad i cant play a game for these two hour
i probably have a 2/3 sec from my input to what happens on the screen
thinking it was server issues ive not contacted plusnet but so far about 30 games all appear to be having these server issues
and all fix at 9 pm
its also so bad even youtube needs to buffer but according to the speed test im still getting 16megs
i did a test with one check which came back with a download speed of 0.1 megs (i wish i could remember what it was ) which is what i suspect my true download speed is for these two hours
I would report it but by the time i ring up and get through and tell them my speed checks all look normal what else can i Say but i am having huge lag spikes
Message 4 of 5
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Re: Connection constantly dropping/lagging
10-02-2015 9:16 AM
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@zimboy69
Sorry to hear your having issues.
From what I can see there's a few settings on your line which may not be helping your connection in the evening.
I've carried out some work which should improve things and hopefully you should have no issue.
Let us know if there's anything else we can help with.
Sorry to hear your having issues.
From what I can see there's a few settings on your line which may not be helping your connection in the evening.
I've carried out some work which should improve things and hopefully you should have no issue.
Let us know if there's anything else we can help with.
Message 5 of 5
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