Chaps authentication failed.Tplink td w-9980 suddenly no internet conncetion
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21-04-2018 5:17 PM - edited 22-04-2018 12:14 PM
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This morning my Internet connection suddenly went off. I am using a tplink router and I did a system log which comes out with some ppo timeout errors.
I found a similar post and I will post a screenshot of it.
Anyone has experienced the same issue?
I have reset my router and configure the connection again from scratch. Still same outcome.
Any advice would be much appreciated.
Many thanks.
Kris
Fixed! Go to the fix.
Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 5:31 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 5:34 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:23 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:25 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:31 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:45 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:45 PM
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Your phone line may have a fault, it can happen at any time, do you understand now?
Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 9:57 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
21-04-2018 10:20 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
22-04-2018 12:03 PM
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You either borrow a corded phone or spend £5.99 at Argos. I'm afraid that if you want to get things fixed as quickly as possible with advice from community members then you have to be prepared to help yourself rather than just leave it to Plusnet.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Tplink td w-9980 suddenly no internet conncetion
22-04-2018 12:12 PM
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Re: Tplink td w-9980 suddenly no internet conncetion
22-04-2018 12:30 PM
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If your phone line is broken, then of course you will not be able to authenticate.
Re: Tplink td w-9980 suddenly no internet conncetion
22-04-2018 12:33 PM
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24-04-2018 8:42 PM
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Ok it turns out that my username was wrong which is true.
First things first is to hold down the reset button on your router for 20 secs, so it can delete any network connection settings plus get rid of the stuck PPPOE session.
Now..I was trying to put down myusername@plusnetdsl.net instead of myusername@plusdsl.net which it was wrong.
Therefore the other issue is that on the TP LINK router settings the VLAN ID has to be 101 which i didn't know.
ISP: OTHER --> Enable VLAN(check)---> VLAN ID = 101--> connection type PPPOE(over ethernet).
The other day one guy from plusnet technical support was trying to convience me that the connection type has to be dynamic ip which was wrong.
Anyway I hope this will help other people in the future and thanks everyone for the support on this topic.
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