Cannot receive or make calls, and no internet.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Cannot receive or make calls, and no internet.
Cannot receive or make calls, and no internet.
30-08-2017 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Internet service has been patchy for weeks but due to the holidays I have been busy, however last Friday the internet failed completely and the router would not connect. I contacted plusnet via the online system and finally heard back on Monday, they stated it was my router that was at fault so promptly I replaced this Tuesday with all the relevant settings and for good measure I replaced cables etc.......nothing still no internet. I logged in and looked at my 'question/ticket' and it clearly states under testing that there was a copper line fail. I added details to question about progress ie new router etc and that I bought a new fone to test line....... The line is dead there is no internet or phone and I have heard nothing back. I feel like I am in limbo. No internet!
Re: Cannot receive or make calls, and no internet.
30-08-2017 4:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot receive or make calls, and no internet.
30-08-2017 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I hope there is a resolution before 1/9/17!!! That would have left me a week without internet, also given the reputation of openreach I am not entirely confident that this isn't the start of an endless cycle of needing time of work for visits!
Fingers crossed.
Re: Cannot receive or make calls, and no internet.
31-08-2017 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fixed....internet slow!
02-09-2017 9:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Cannot receive or make calls, and no internet.
02-09-2017 11:00 AM - edited 02-09-2017 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
Threads merged to keep support in one place.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Fixed....internet slow!
02-09-2017 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Cannot receive or make calls, and no internet.