Broadband speed
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Re: Broadband speed
08-02-2012 12:25 PM
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Apologies for the delay. Some diagnostics were taking longer than expected to complete on your line so I had to work some things out manually.
To get to the point, I have taken personal ownership on this issue until I can get this resolved for you. As my voicemail states, if you can provide me some dates and times in your ticket (51297503) when you would be present for an engineer visit, I'd appreciate it.
Re: Broadband speed
08-02-2012 9:22 PM
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Re: Broadband speed
09-02-2012 10:54 AM
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The BT man has just been and fixed a fault its shot up by 1meg and he said it will now be reset probably tomorrow he said we should be good to get 7mb after so looks like its sorted thank you for your quick responce.
The BT guy also told me the fiber optic broadband is ready in my area and orders are being taken for it so could i order this yet?
Re: Broadband speed
09-02-2012 12:05 PM
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If you pop your number in the BT Availability checker you'll see it's not yet available to you. Once it says there that you are we can order it for you.
Jojo
Re: Broadband speed
09-02-2012 1:04 PM
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Following our conversation this afternoon, its great to see the Openreach engineer has resolved your issue. I have been advised by my counterparts at BT that your BRAS/IP profile will go to 7150 around 10PM this evening. All relevant internal systems at our end have been changed ahead of this for you.
In relation to Fibre, It looks like BT have no plans to roll out Fibre to the cabinet you are connected to at the moment (sorry!). This may change in the future though. I did notice however that ADSL2 services will become present at your exchange by the start of September (if all goes to plan of course). I'm sure we could put you on that once that rolls out
If there's any problems with the connection after tomorrow, give me a shout!. Thanks
Re: Broadband speed
09-02-2012 2:02 PM
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Re: Broadband speed
10-02-2012 6:25 AM
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The download speed is much better upload seems slow not sure whats normal to be honest.
Re: Broadband speed
10-02-2012 11:44 AM
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Re: Broadband speed
13-02-2012 12:48 PM
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No im still getting poor upload speeds
Re: Broadband speed
13-02-2012 2:12 PM
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Are these wireless results, if so, what speed do you get wired?
Jojo
Re: Broadband speed
13-02-2012 5:58 PM
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Yh wireless just got a new router and its improved abit
Re: Broadband speed
13-02-2012 8:26 PM
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That'll be the best you'll get for now until they upgrade your exchange at the end of August, once they do that we'll be able to increase that. On your current technology it costs £7.83 per month to get faster uploads speed.
Jojo
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