Broadband speed
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10-05-2017 12:26 PM
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Hi PN,
I recently moved house and took my Plusnet account with me. The process was smooth and I had broadband as soon as I moved in, which was great. I also noticed the speed was good, so I was happy... Unfortunately the speed gradually dropped and the SNR margin increased as the line was a bit noisy.
I have since discovered this was due to internal extension wiring in the house, which I have now tidied up and improved the connection to the master socket.
Would it be possible to increase my speed back up to where it was 3 weeks ago, please?
I was getting around 14Mbps, now I'm getting about 6.5Mbps. currentLine Stats below.
Link Information
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Fixed! Go to the fix.
Re: Broadband speed
10-05-2017 1:49 PM
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Re: Broadband speed
10-05-2017 5:47 PM
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Thanks Adam, I hope it works, stays stable and no dropouts. I'll update after testing stability in a week or so.
Re: Broadband speed
10-05-2017 6:09 PM
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Re: Broadband speed
12-05-2017 2:00 PM
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Link Information
Uptime: | 0 days, 18:38:45 | ||
DSL Type: | ITU-T G.992.5 | ||
Bandwidth (Up/Down) [kbps/kbps]: | 1,255 / 6,656 | ||
Data Transferred (Sent/Received) [MB/MB]: | 36.62 / 802.88 | ||
Output Power (Up/Down) [dBm]: | 12.6 / 0.0 | ||
Line Attenuation (Up/Down) [dB]: | 16.7 / 28.5 | ||
SN Margin (Up/Down) [dB]: | 5.9 / 19.9 | ||
System Vendor ID (Local/Remote): | TMMB / ---- | ||
Chipset Vendor ID (Local/Remote): | BDCM / IFTN | ||
Loss of Framing (Local/Remote): | 0 / 0 | ||
Loss of Signal (Local/Remote): | 0 / 0 | ||
Loss of Power (Local/Remote): | 0 / 0 | ||
Loss of Link (Remote): | - | ||
Error Seconds (Local/Remote): | 193 / 0 | ||
FEC Errors (Up/Down): | 0 / 0 | ||
CRC Errors (Up/Down): | 0 / 360 | ||
HEC Errors (Up/Down): | 0 / 789 |
SN Margin is now 19.9dB! This is ridiculous. Isn't the normal target 6dB
Re: Broadband speed
12-05-2017 2:27 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband speed
12-05-2017 2:45 PM
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Yes, I'd agree there's a deeper issue at play which we need to nail down.
I'd try following the checks here as your next step: https://www.plus.net/help/broadband/connection-troubleshooting/
Following that report a fault over at http://faults.plus.net then drop me a reply back here so I can get that logged for you without further a do.
Re: Broadband speed
12-05-2017 2:46 PM
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No, I just need to target SNR to be put to 6dB, my speed increased back to where it was when I moved in. If I then get disconnections it will reset and target a higher dB. I know what I'm doing thanks "townman". PN please respond.
Re: Broadband speed
12-05-2017 2:51 PM
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Proper problem elimination (rather than fudging symptoms) is required here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband speed
12-05-2017 2:54 PM
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Adam, yes I've done all the trouble shooting, as explained in the original post. The line is quiet, extension wiring all but eliminated. There is something unusual with the DLM reset, it would normally try and target 6dB, am I right? It appears to not have done that and just increased the dB. As you can see in the first post it was 12dB and ultra-stable, but slow. So in terms of stability did not need an even higher margin. Now around 20 dB is just totally wrong
Re: Broadband speed
12-05-2017 3:01 PM
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Re: Broadband speed
12-05-2017 3:01 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Broadband speed
12-05-2017 3:27 PM
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The one thing I can't test is another router as I don't have a spare.
Re: Broadband speed
12-05-2017 4:03 PM
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Re: Broadband speed
12-05-2017 6:02 PM
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There is another possibility - that the DLM reset didn't work.
Previous line speeds can be found in the 582n's system log - if the downstream speed never significantly changed from 6,656k, then it would appear that the DLM reset to remove the banding didn't actually work.
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