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Broadband not activated

Ajack44
Newbie
Posts: 3
Registered: ‎12-08-2020

Broadband not activated

why has my phone been transfered but Internet isn't going to be on until tomorrow. This is madness
5 REPLIES 5
jab1
Legend
Posts: 17,105
Thanks: 5,489
Fixes: 255
Registered: ‎24-02-2012

Re: Broadband not activated

Actually, @Ajack44 , it is standard practice unless a 'simultaneous' transfer is agreed.

John
Ajack44
Newbie
Posts: 3
Registered: ‎12-08-2020

Re: Broadband not activated

I switch provider every year and never have to wait until the next day.
Mustrum
Community Veteran
Posts: 3,561
Thanks: 1,059
Fixes: 77
Registered: ‎13-08-2015

Re: Broadband not activated

Are you sure it is tomorrow, or is it as most other notices any time up to midnight this evening?

Ajack44
Newbie
Posts: 3
Registered: ‎12-08-2020

Re: Broadband not activated

Yeah says the 13th on email. Not a great start. Let's hope they switch it early tomorrow lol
Townman
Superuser
Superuser
Posts: 23,044
Thanks: 9,636
Fixes: 160
Registered: ‎22-08-2007

Re: Broadband not activated

OK so does it say that it is "Up to midnight on the 13th"?

If yes, then you've made the all too common error of believing that midnight on a particular date is the end of the day, where in fact it is the very beginning of a day.

Active by midnight 13th August means sometime before 2020-08-13 00:00 - that is sometime up to one second after 23:59:59 on the 12th August.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.