Broadband not activated
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Broadband not activated
12-08-2020 11:31 AM
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Re: Broadband not activated
12-08-2020 11:43 AM
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Actually, @Ajack44 , it is standard practice unless a 'simultaneous' transfer is agreed.
Re: Broadband not activated
12-08-2020 11:45 AM
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Re: Broadband not activated
12-08-2020 12:01 PM
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Are you sure it is tomorrow, or is it as most other notices any time up to midnight this evening?
Re: Broadband not activated
12-08-2020 12:03 PM
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Re: Broadband not activated
12-08-2020 5:15 PM
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OK so does it say that it is "Up to midnight on the 13th"?
If yes, then you've made the all too common error of believing that midnight on a particular date is the end of the day, where in fact it is the very beginning of a day.
Active by midnight 13th August means sometime before 2020-08-13 00:00 - that is sometime up to one second after 23:59:59 on the 12th August.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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