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Broadband keep dropping out several times a day.

Saradwight
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Posts: 23
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

No i live on my own in a flat so no one has use of my internet except myself. It is not s student flat, it is council, never had issues with broadband until the last few months.

This is the test reult for further diagnostics.broadband 1.PNG

jab1
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Registered: ‎24-02-2012

Re: Broadband keep dropping out several times a day.

Thanks for the results of the BTw test, Sara - grim, to say the least.Sad

Just for my curiosity, is there any chance of posting the statistics page from your router?

John
Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@jab1 i have no idea how to get them lol but if someone can tell me i will have a go. Or tell me what i should be seeing?

Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@jab1  this what you mean?plusnet 3.PNG

jab1
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Re: Broadband keep dropping out several times a day.

Exactly, @Saradwight Thumbs_Up .

Sadly though, everything on there looks good(ish), although your uptime suggests you've had disconnections recently, which if they continue, will impact your speed.

As I don't have a 2704n, I have no idea what data you can get out of it, but from somewhere around the same area, can you find the event logs?

John
Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@jab1 blimey getting techincal now lol will look see what i think looks like them.

jab1
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Re: Broadband keep dropping out several times a day.

Sorry Sara - just trying to find what's happening - and sadly we have to go one what we can see.SmileyWink

 

John
Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@jab1 I have had a look, and can find nothing that looks like event logs. Been throw everything unless i am missing something? 

Have basic setting, advanced, wifi, port forwarding,access control, dyndns what ever that is and the one i posted earlier.

jab1
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Registered: ‎24-02-2012

Re: Broadband keep dropping out several times a day.

OK, no worries, I just wondered.

Another thought - are you in the test socket still?

John
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: Broadband keep dropping out several times a day.

Thanks for getting back to us @Saradwight

 

We've retested the line and we can see that the usage on your line at the time of the tests were quite high. Can you confirm that you don't have anything running in the background that may be using the connection?

 

@jab1 The drop shown was caused by me testing the line as our tests are intrusive and can cause drops in connection.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jab1
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Re: Broadband keep dropping out several times a day.

Thought it may have been, @MatthewWheeler , but obviously didn't know for certain.

Also interesting to note the high usage - could be a factor?

John
Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@MatthewWheeler  nothing was plugged in at the time of testing apart from my laptop which is 14 months old.

jab1
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Re: Broadband keep dropping out several times a day.

@Saradwight It wouldn't have been doing a Windows update, by any chance? W10 tends to update when it feels like it, unless you specifically tell it not to.Wink

John
Saradwight
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Registered: ‎18-05-2018

Re: Broadband keep dropping out several times a day.

@jab1  No i do my updates manually as it has a habit of trying to do it when i am doing important stuff.

jab1
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Re: Broadband keep dropping out several times a day.

Ok, just a thought, because I had to set the 'do not update between xx hours and yy hours' on my mums machine.

John