Broadband dropping - had engineer to no avail
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Broadband dropping - had engineer to no avail
11-09-2023 6:32 PM
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Hi there, (I am a total noob at networking, so be prepared!)
I have recently (Roughly 2 months) been experiencing our home network dropping at random times of the day. I will often be gaming or doing something on my phone when it completely drops our broadband signal.
We've recently changed the router since we had an engineer out, and we changed from the hub one to the hub 2 router.
When the signal drops, the light on the router will always be flashing orange - "your hub is working but the broadband signal can't be detected"
I have also looked onto my router event log and seen some things that have rung alarm bells...
Followed by loads of :
Port forwarding rule added via UPnP/TR064. Protocol: UDP, external ports: any->22606, internal ports: 22606, internal client: ***
Any help or insight will be really useful..
Thanks, Peter.
Any time I used *** I blanked something out, be it an ID or IP
Re: Broadband dropping - had engineer to no avail
11-09-2023 7:45 PM - edited 11-09-2023 7:48 PM
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Hi @Crazyflum welcome to the forum
I wouldn't be to bothered about those messages I see them regularly
The src=would be helpful as that is source IP Address of the port scan, some organisations do this for research purposes.
EDIT: these messages are the firewall reporting it's doing it's job
Port forwarding rule is by added by an internal device on your network, any idea what that may be.
You can turn off UPnP rules being added by disabling UPnP found in firewall settings.
http://192.168.1.254 Advanced settings >Firewall >Configuration.
I suggest finding out why the rule is being added as it maybe important for an app on the device. internal client: *** this is probably 192.168.1.***
With the light flashing orange on the Hub suggests your broadband signal is dropping, where you getting a flashing b with the Hub One?
What did Openreach do when they visited you?
Re: Broadband dropping - had engineer to no avail
11-09-2023 10:28 PM
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Ah brilliant, thanks, certainly an ease of mind!
And why would I want to turn off UPnP?
I don't really know what could be causing that, however, I do a lot of gaming, so not 100%.
And my broadband was dropping the exact same with the last router, same lights etc..
We had a cube engineer, and he did everything that he could think of, but it didn't work - Internet was still dropping after he came. He said it wouldn't be the internet exchange for the broadband, but Plusnet have got another engineer coming Wednesday to take a look at the exchange.
Re: Broadband dropping - had engineer to no avail
12-09-2023 7:47 AM
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Regarding UPnP, some people prefer to create port forwarding rules rather than rely on UPnP.
Flashing orange light on a Hub suggests to me the broadband (xDSL) signal is dropping, if you were to look at the event log and select category WAN, I would suspect you will find "DSL Link Down" a few times. Not sure what help a cube engineer would be unless it was thought your internal phone cabling was the cause.
Hopefully you will now be having a Openreach visit and they check your line out
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