Broadband dropping constantly
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Broadband dropping constantly
08-03-2018 9:59 PM
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Hi,
My broadband is dropping out all the time. It has happened 4 times in the last hour. This is particularly bad but it normally happens at least 3 times a day. It is incredibly frustrating.
This is the actual broadband dropping, not my wifi. The router turns to the flashing orange light, then solid orange, before turning back to blue. I am really getting fed up with this.
Re: Broadband dropping constantly
09-03-2018 10:27 AM
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Sorry to hear you're having issues with your connection.
Our tests are showing a potential issue which may need a engineer to visit your property.
Can you report this to us by going here so we can investigate further?
Re: Broadband dropping constantly
13-03-2018 8:05 PM
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Reported on Saturday- 170159088.It's bounced back and forth between teams but no fix or response yet
Re: Broadband dropping constantly
14-03-2018 2:52 PM
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Thanks for that.
The online troubleshooter has raised a fault with our suppliers and they've advised to progress the fault we'll need to book an engineer appointment with yourself. I'll update your ticket shortly.
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