Broadband dropping connection
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Broadband dropping connection
27-09-2018 4:41 PM
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Hi
My broadband connection has dropped around the same time over the last three days (around 4.30pm to 5pm). The router needs rebooting for it to reconnect and even then it takes a while to reconnect.
Any idea what I can check/look at to investigate the cause?
Thanks
Re: Broadband dropping connection
28-09-2018 9:35 AM
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Hi there, our logs are picking up a few other drops too:
I've just tested the line which doesn't show any obvious causes for it but I would definitely try following the troubleshooting here next: https://goo.gl/tu2WWu please keep us posted.
Re: Broadband dropping connection
28-09-2018 9:53 AM
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Re: Broadband dropping connection
28-09-2018 9:57 AM
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This is an example from the log...
09:47:37, 28 Sep. | ( 501.730000) DSL is down after 1 minutes uptime |
09:47:37, 28 Sep. | ( 501.730000) ETHoA is down after 1 minutes uptime |
09:47:37, 28 Sep. | ( 501.290000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)] |
09:47:33, 28 Sep. | ( 497.440000) PPP LCP Send Termination Request [User request] |
09:46:06, 28 Sep. | ( 410.490000) PPP IPCP Receive Configuration ACK |
09:46:06, 28 Sep. | ( 410.350000) PPP IPCP Send Configuration ACK |
09:46:06, 28 Sep. | ( 410.350000) PPP IPCP Receive Configuration Request |
09:46:05, 28 Sep. | ( 409.550000) PPP IPCP Send Configuration Request |
09:46:05, 28 Sep. | ( 409.550000) PPP IPCP Receive Configuration NAK |
09:46:04, 28 Sep. | ( 407.760000) PPP IPCP Send Configuration ACK |
09:46:04, 28 Sep. | ( 407.760000) PPP IPCP Receive Configuration Request |
09:46:03, 28 Sep. | ( 406.900000) PPP IPCP Send Configuration Request |
09:46:03, 28 Sep. | ( 406.900000) WAN operating mode is DSL |
09:46:03, 28 Sep. | ( 406.900000) Last WAN operating mode was DSL |
09:46:01, 28 Sep. | ( 404.800000) PPPoA is up - VPI: 0, VCI:38 |
09:46:01, 28 Sep. | ( 404.780000) CHAP authentication successful |
09:46:00, 28 Sep. | ( 404.730000) CHAP Receive Challenge |
09:46:00, 28 Sep. | ( 404.720000) Starting CHAP authentication with peer |
09:46:00, 28 Sep. | ( 404.720000) PPP LCP Send Configuration ACK |
09:46:00, 28 Sep. | ( 404.720000) PPP LCP Receive Configuration Request |
09:46:00, 28 Sep. | ( 404.660000) PPP LCP Receive Configuration ACK |
09:46:00, 28 Sep. | ( 404.650000) PPP LCP Send Configuration Request |
09:45:57, 28 Sep. | ( 401.640000) PPP LCP Receive Configuration ACK |
09:45:57, 28 Sep. | ( 401.640000) PPP LCP Send Configuration Request |
09:45:57, 28 Sep. | ( 401.640000) PPP LCP Receive Configuration Reject |
09:45:57, 28 Sep. | ( 401.470000) PPP LCP Send Configuration Request |
09:45:54, 28 Sep. | ( 398.470000) PPP LCP Send Configuration Request |
09:45:51, 28 Sep. | ( 394.750000) ETHoA is up - VPI: 0, VCI:35 |
09:45:50, 28 Sep. | ( 394.750000) DSL is up |
09:45:49, 28 Sep. | ( 393.030000) DSL noise margin: 6.60 dB upstream, 6.00 dB downstream |
09:45:48, 28 Sep. | ( 392.140000) DSL line rate: 1080 Kbps upstream, 17112 Kbps downstream |
09:45:00, 28 Sep. | ( 344.550000) DSL is down after 1 minutes uptime |
09:45:00, 28 Sep. | ( 344.550000) ETHoA is down after 1 minutes uptime |
09:45:00, 28 Sep. | ( 344.110000) PPPoA is down after 1 minutes uptime [Waiting for Underlying Connection (WAN DSL - Up)] |
09:44:56, 28 Sep. | ( 340.630000) PPP LCP Send Termination Request [User request] |
Re: Broadband dropping connection
28-09-2018 3:31 PM
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Hi @SDB99
Can you please try the previous router in the test socket to see if this help at all. We need to rule out any internal wiring or equipment issues first of all. You can find out how to connect to the test socket here.
If you are still having an issue, please raise a fault and let us know when you have done this.
Re: Broadband dropping connection
28-09-2018 4:04 PM
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Hi...I will try the Plusnet router and see if that's any better.
The connection has still been dropping this afternoon although not a frequently as this morning.
I'm unable to test using the master socket as I'm already using it - I have a line into the house into a junction box with no sockets - this then goes to the box into which the phone line is plugged into. I've had many conversations with BT in the past about testing the master socket which I don't have over the years!
Re: Broadband dropping connection
28-09-2018 5:09 PM - edited 28-09-2018 5:15 PM
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@deank I'm now using the Plusnet router. Can you please advise how I can see the logs so I can monitor for the dropped connections?
I think the connection has already dropped at least once since swapping the router
Re: Broadband dropping connection
29-09-2018 5:25 PM
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