Broadband dropouts - slow loading and timeout of Web pages
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Broadband dropouts - slow loading and timeout of Web pages
29-01-2019 12:00 AM - edited 29-01-2019 1:36 AM
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Hi
I'm on normal ADSL broadband and over the last 2-3 days it's become unusable. Light content is OK for a while but eventually browsing just results in pages spinning and never loading completely.
If I try something more demanding like streaming video, the performance degrades much sooner.
I've tried moving my modem router to the main phone socket, then tried with a different modem router.
After each change the modem goes through training, seems to settle down but then performance starts degrading until it becomes unusable.
The current modem is a TP-Link Archer VR900 (AC1600).
Checking the modem log I see about 5 of these an hour :
Type Level Log Content
Error ppp1 user request
Error ppp1 LCP down
Warning ppp1 LCP down
The modem stats are :
Rate upstream : 1115
Rate downstream : 3323
Max rate upstream : 1124
Max rate downstream : 3120
SNR upstream : 6
SNR downstream : 4.5
Attenuation upstream : 32.2
Attenuation downstream : 51.5
Errors (pkts) upstream : 333
Errors (pkts) downstream : 44940
Those 44k errors are for the last 48 hours only, so clearly there is a problem somewhere.
Nothing has changed with the setup / phone line / wiring / wireless or radio traffic as far as I'm aware.
What's the next step to getting this fixed?
Thanks
Raad
Re: Broadband dropouts - slow loading and timeout of Web pages
29-01-2019 11:04 AM
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Hi @raad
Thanks for getting in touch - I've tested your line and there's a potential fault that I'd like our suppliers to take a look at.
Before we go down that route, could you please get your router into the test socket of your premises as shown here. If the drops continue once you've done that, raise a fault here and let us know when you've done so.
Best wishes
Dave
Re: Broadband dropouts - slow loading and timeout of Web pages
29-01-2019 12:18 PM
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Hi Dave
Thanks for the update - I'll try the test socket when I'm back home from work, so I'll post an update this evening.
Cheers
Raad
Re: Broadband dropouts - slow loading and timeout of Web pages
30-01-2019 12:33 PM
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Hi Dave - didn't manage to get to this until late last night, still better late than never ...
I plugged the router into the test socket, made sure nothing else was plugged into the phone line, rebooted the router and let it settle down...
...and still no joy.
Interestingly the router isn't reporting as many errors as it did previously, and the max downstream speed has jumped to over 5Mbps, but the performance seems worse as I can't get even very simple web pages to load completely.
Best
Raad
Re: Broadband dropouts - slow loading and timeout of Web pages
30-01-2019 2:54 PM
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Re: Broadband dropouts - slow loading and timeout of Web pages
30-01-2019 4:00 PM - edited 30-01-2019 4:14 PM
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Re: Broadband dropouts - slow loading and timeout of Web pages
30-01-2019 4:13 PM - edited 30-01-2019 4:15 PM
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@LaurenB - well, I'm trying to, but it seems there is a problem with the fault reporting page...
I'll try again in an hour or so.
Best
Raad
Re: Broadband dropouts - slow loading and timeout of Web pages
30-01-2019 5:54 PM
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Thanks @raad, I'm sorry that you're having issues accessing the troubleshooter, it looks like it has actually raised it (and just created some duplicates).
I've picked this up and raised it to our suppliers, though looks like we need to book an engineer visit. Can you please reply to the ticket here and let us know once done so?
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