Broadband activation delayed
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Broadband activation delayed
10-09-2018 6:06 PM
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Furthermore, I recieved a vague text saying its been delayed when I live chat them they say I have to call. When I call I wait for over 30 minutes and get cut off without speaking to anyone, which has happened twice!
I am considering putting an ofcom complaint for this behaviour and cancelling as soon as I get a rep on the line. Worst company ever!
I will also be making sure I get a full refund for these days charged and the upfront line rental I paid.
Anyone have any other complaint methods I can use, or any way to cancel immediately?
Re: Broadband activation delayed
10-09-2018 6:37 PM
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Welcome to the forums.
I hate to be the one to break it to you, but your right to cancel and receive all the money back finishes 14 days after you ordered the product. Not 14 days after Plusnet deliver anything to you.
Hopefully a staff member will read this like @Gandalf or @Dumbledore and offer some assistance.
Re: Broadband activation delayed
10-09-2018 6:39 PM
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Re: Broadband activation delayed
10-09-2018 6:47 PM
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IANAL but you will find that their terms and conditions allow for delays in installations where the necessary resources aren't available (the Openreach engineer normally is the resource they and you are waiting for - this is the normal reason that installs are delayed ).
Like I said, a staff member should be along soon to give pertinent advice.
Re: Broadband activation delayed
10-09-2018 7:16 PM
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A quick guide to your legal rights can be found at https://www.moneysupermarket.com/broadband/consumer-rights/
Re: Broadband activation delayed
10-09-2018 7:18 PM
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