Broadband Speed
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Broadband Speed
21-10-2018 5:14 PM
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Hi Plusnet, I have looked at your trouble shooting guide online but still cannot resolve my issue.
Over the last few days I have had periods of very slow broadband which have been getting progressively worse. To the point where today it is almost unusable. I am having problems even running the speed checker as it keeps failing with "Latency Test Errors". When I did manage to run it I get a download speed of 0.2Mbps and an upload speed of 0.1Mbps.
I cannot try another router as I do not have access to one and don't know what else to try. Any help gratefully received.
Re: Broadband Speed
22-10-2018 12:32 PM - edited 22-10-2018 12:33 PM
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Hi there,
I'm sorry that you've been experiencing poor speeds and for any inconvenience that this is causing you. Thank you through running through the troubleshooting guide.
I've tested your line and the test is indicating that there are a high number of performance errors on your line, but it hasn't picked up any network issues. For reference, today's test result is as follows:
xDSL Status Check | |||
Circuit ID: | CBUKXXXXXXXX | Service ID: | BBEUXXXXXXXX |
Telephone NO.: | NA | Test Executed On: | 22-10-2018 12:03:49 |
xDSL Status Test Summary | |||||
Sync Status: | Circuit In Sync | ||||
General Information | |||||
NTE Status: | NTE Power Status: | Unknown | Bypass Status: |
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 28.5 | 51.0 |
SNR Margin: | 9.8 | 6.0 |
Errored Seconds: | 0 | 135 |
HEC Errors: | 0 | |
Cell Count: | 46368 | 227638 |
Speed: | 992 | 3552 |
Maximum Stable Rate (KBPS): | 7968 | Fault Threshold Rate (KBPS): | 6374 | ||
Mean Time Between Retrains (Seconds): | 86400 | Mean Time Between Errors Upstream (Seconds): | 2009 | ||
Indicative Line Quality: | R | Mean Time Between Errors Downstream (Seconds): | 1 | ||
Custom Thresholds | |||||
MTBR_RED: | MTBE_RED: | ||||
MTBR_GREEN: | MTBE_GREEN: |
As the test hasn't picked up any network issues, I'd recommend trying a different router as the next step. I've had a look into your options for a replacement router - as this is account specific information I've added this to the fault ticket which you can view here.
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