Billing Department

[#1]

Hi, I had occasion to phone the billing department today because of a mistake with my account, First time I may add I have had to contact them, Could anyone tell me where the department is? I may be wrong but I'm sure the person i spoke to had a South African accent. Just wondered if customer support had been transferred abroad.
regards
jono

[#2]

There is a south african call centre as well as the one in sheffield it is a two centre approach.
There are plenty of threads on the forum about it.

[#3]

if speaking to sheffield call centre is improtant to your self like its my pref to get through to sheffield no matter what the reason is for me calling use the geo number in my sig

[#4]

We do have a call centre in South Africa, who deal primarily with support for the Madasafish services, but they also deal with a certain number of Plusnet calls too (generally customer service type queries such as account changes and billing queries).
We still have our Sheffield call centre, who deal with the majority of Plusnet queries.

[#5]

Hi, Thanks, not complaining because the gentleman who dealt with my query sorted the problem out immediately, just remembered a comment about moving customer service some time ago.
regards
jono