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BT Openreach Engineer Charges

kheemonahs
Grafter
Posts: 28
Thanks: 9
Registered: ‎23-09-2013

BT Openreach Engineer Charges

‎13-12-2017 2:40 PM

If there is an obviouse intermittent fault on my line and the Openreach Engineer does not find it first time round do I have to pay for the callout?

 

Tony.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,577
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Registered: ‎21-04-2017

Re: BT Openreach Engineer Charges

‎13-12-2017 2:56 PM

Hi Tony.

If there's an intermittent problem with your line and an engineer doesn't find a fault on the first call-out and the issue remains the same we wouldn't charge you for no-fault found. We'd likely need to arrange another engineer visit.

 

From looking through your account I think the next step is for us to arrange another engineer visit. Just so we can book the right type of engineer. Is there any noise on your phone line?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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