Aware of competition? Hope customer will not notice.
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Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:00 PM
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Quote Plusnet can't think it's Market 1. I've just tried a new line order for myself on the Mere exchange:
Today's payment
Unlimited broadband (First month) £17.49
Promotional discount (for 12 months) - £7.50
Plusnet Protect powered by McAfee (First month) Included
Router P&P £5.99
Line rental (First month) £15.95
Installation charge £49.99
Weekends (First Month) Included
Voicemail (1571) (First month) Included
Today's total £81.92
Monthly payment
Unlimited broadband £17.49
Promotional discount (for 12 months) - £7.50
Plusnet Protect powered by McAfee Included
Line rental £15.95
Weekends Included
Voicemail (1571) Included
Monthly total £25.94
Contract 12 months
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:03 PM
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Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:04 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:06 PM
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Quote from: petecov44 okay thanks - did you use the postcode that I sent?
No, I used my own which is definitely Market 1.
The exchange for the postcode you sent shows TalkTalk on SamKnows so there's a good chance it's in market B on the new classification.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:08 PM
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I appologise Mike, I was simply going on this which is their next door neighbour's house number
http://prntscr.com/4q94uy
Everything says Market 1 and even when FTTC hits end of the year it probably still won't change.
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:10 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:12 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:16 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:16 PM
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Quote from: I @ petecov44 No worries
at least he could have it at that if he agreed to another 12 months. Luckily now we have our own access he's having it at wholesale price which is much less than that anyway . I did try to change my dads in his account and PN want that 25 from him like you said jelv, so why are they offering it for £18 - this is what gets me mad and is part of the reason I stumped up to get BTW access.
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:18 PM
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Quote from: petecov44 Yes - and all I am doing is pointing out that, according to PN's live ordering system - they it's not.
Market 1 On 12 Month Contract
PN broadband 2.50 Line Rental 15.95 = 18.44
BT broadband 5.00 Line Rental 15.99 = 20.99
What can't speak can't lie etc..
Corrected figures:
Market 1 On 12 Month Contract with like for like call plan
PN broadband 9.99 Line Rental 15.95 Evenings & weekends 2.00 = 27.94
BT broadband 5.00 Line Rental 15.99 = 20.99
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:19 PM
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Market 1 On 12 Month Contract with like for like call plan
PN broadband 9.99 Line Rental 15.95 Evenings & weekends 2.00 = 27.94
BT broadband 5.00 Line Rental 15.99 = 20.99
Like I said, I was going on what the live PN ordering system was giving me at the time. it's a dam mystery as to why the price 3 feet to the left is £7 a month more than 3feet to the right.
jim:quote
Re: Aware of competition? Hope customer will not notice.
25-09-2014 8:54 PM
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Re: Aware of competition? Hope customer will not notice.
25-09-2014 9:45 PM
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If a customer does not keep on top and get the best deal it's their doing but if the exchange classification changes then how is the customer meant to know that? and that's wrong if charging is not automatically changed
Re: Aware of competition? Hope customer will not notice.
25-09-2014 10:12 PM
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I haven't bothered digging back to find the source
Note that you actually posted in that thread where it was being discussed and complained about it
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