cancel
Showing results for 
Search instead for 
Did you mean: 

Auto login borked again

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Auto login borked again

I can login to the portal with no problem without auto login but trying with auto login just gives me a blank screen
17 REPLIES 17
waldron
Grafter
Posts: 348
Registered: ‎28-07-2007

Re: Auto login borked again

Same here
ChemicalBrother
Grafter
Posts: 1,887
Thanks: 5
Registered: ‎05-04-2007

Re: Auto login borked again

I've had the same thing - clearing out the cookies did the trick, but that's not the point  Embarrassed
I'll give Colin a nudge..
Colin
Grafter
Posts: 1,264
Registered: ‎04-04-2007

Re: Auto login borked again

It's the Weekend and I'm not at work... you might have more luck nudging Dave Tongue
Mav
Moderator
Moderator
Posts: 22,397
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Auto login borked again

Thanks goodness for this forum.
I, too, couldn't access the portal for some consierable time. I would never have thought of deleting the coookies - just thought it was a problem at PN's side as all other sites and email were OK.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,261
Thanks: 325
Fixes: 4
Registered: ‎04-04-2007

Re: Auto login borked again

Hmm, I replied to a similar post here:
http://community.plus.net/forum/index.php?topic=737.0
Is it still happening?
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,261
Thanks: 325
Fixes: 4
Registered: ‎04-04-2007

Re: Auto login borked again

Replicated it now and raised it as problem 45569, should get sorted in the morning.
Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
omnia
Dabbler
Posts: 20
Registered: ‎01-08-2007

Re: Auto login borked again

The same thing is happening to me.  All I get is a blank screen.
thehatman
Grafter
Posts: 574
Registered: ‎01-08-2007

Re: Auto login borked again

And me.  If I discard all PN cookies I can get in, but if I reset autologin the next visit results in a blank screen. Sometimes the login screen comes up but the login is rejected (even tho I'm sure it is right).
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Auto login borked again

Found it last night (Sun), reset cookie, reset autologin,  all ok.
Try this morning (Mon) now blank screen again
waldron
Grafter
Posts: 348
Registered: ‎28-07-2007

Re: Auto login borked again

Seems to be OK again now.
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Auto login borked again

Now that it is fixed perhaps someone could explain why it wasn't added to the service status reports.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Auto login borked again

Jim,
The problem was initially reported on Thursday but the magnitude of the symptoms was not realised at first. It happened following this piece of work.
The problem was published to the portal although I don't suppose that's much help if you can't get there!  Roll_eyes
Worthwhile feedback and something we'll bear in mind in future. The fix hasn't actually been rolled out to the live platform yet, although it will be soon so I don't think there's much worth in posting an announcement now.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

grahamv
Grafter
Posts: 46
Registered: ‎27-07-2007

Re: Auto login borked again

It looks like the "blank page" problem has reasserted itself.
Just had to clear the PN cookies from my browser again so that I could get to the portal.
plus ca change ...
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Auto login borked again

Any particular page? Seems OK for me and I was affected by the original problem too!

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵