Am I on adsl or adsl2+
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- Re: Am I on adsl or adsl2+
13-02-2018 8:33 PM - edited 13-02-2018 8:34 PM
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Fixed! Go to the fix.
Re: Am I on adsl or adsl2+
13-02-2018 9:25 PM
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Log into your router and look for Modulation. It should be either:
G992.1, which is ADSL,
G992.3, which is ADSL2 or
G 992.5, which is ADSL2+
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Re: Am I on adsl or adsl2+
14-02-2018 6:15 AM
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Re: Am I on adsl or adsl2+
14-02-2018 8:37 AM - edited 14-02-2018 8:37 AM
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https://www.plus.net/help/broadband/router-user-guides/ and select 2704n then "what does the information in Help Desk mean" then 6-20: Line stats and connection details.
Please post the full details
Re: Am I on adsl or adsl2+
14-02-2018 11:11 AM
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I have just been looking at an old Hub Zero I have and now understand that the info I asked for may not available from a Hub Zero. Maybe we can sort something out from the Helpdesk data as suggested by @Oldjim.
Returning to basics, what are the options available to you? Can you post the results you get from https://www.dslchecker.bt.com/ after blanking out your phone number? The other thing to note is that if you are more than a couple of miles from your local exchange then there will probably be little difference between ADSL and ADSL2+ speed. If you are not a long way from your exchange then considering your pathetically slow speed, something else is going on.
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Re: Am I on adsl or adsl2+
14-02-2018 12:12 PM - edited 14-02-2018 12:14 PM
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Thanks Baldrick1
I have attached the results as requested.
To confirm I am approximately 2.5 miles from the exchange
Re: Am I on adsl or adsl2+
14-02-2018 12:13 PM
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Thanks Oldjim, I will have a look when I get home tonight.
Re: Am I on adsl or adsl2+
14-02-2018 2:10 PM
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I can certainly see why there is a high demand for fibre in your area. Your results are either not very good for ADSL Max or even worse for ADSL2+. It will be interesting to see if anything useful can be extracted from your router Helpdesk but you may have to contact Plusnet and ask them which you are connected to and if necessary ask for it to be changed. However before doing this a little self help might clarify things a bit. If you ring Plusnet to report a problem they will ask you to do this anyway.
Do the basic diagnostic tests, that is:
Take the front section off your BT Master socket to expose the test socket. Using the test socket:
1 Plug a wired phone in (no filter) and do a quiet line test by ringing 17070 and selecting Option 2. There should be no buzzing, clicking etc.
2 Plug the filter and router in, switch off all devices that connect wirelessly to the router then using an Ethernet cable to a computer do the BT Wholesale speed test http://www.speedtest.btwholesale.com/. Once the first stage is complete move on to 'Further Diagnostics' (or whatever it is called). The results of this second test are recorded so that both BT and Plusnet can see them so it's good if you can do this test when your line is going slow.
Report the results back here.
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Re: Am I on adsl or adsl2+
14-02-2018 2:14 PM - edited 14-02-2018 2:19 PM
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Re: Am I on adsl or adsl2+
14-02-2018 4:14 PM
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OK, so we know that you are on ADSL2+, we now need to see if we can get the best out of this line. I suggest that you still post the results from the Helpdesk, the quiet line test and BT Speed test here to see if anything jumps out.
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Re: Am I on adsl or adsl2+
14-02-2018 5:39 PM
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Hi Oldjim, as requested here is the help desk info that has come up.
Thanks
Brett
1 - Product name: | Plusnet Router |
2 - Serial number: | N7172901B000045 |
3 - Firmware version: | 7.275.6_F2704N_Plusnet |
4 - Board version: | F@ST2704N |
5 - Mode | ADSL |
6 - Uptime: | 0 days 03:17:17 |
7 - Data rate: | 800/2400 |
8 - Maximum data rate: | 972/2372 |
9 - Noise margin: | 10.0/5.6 |
10 - Line attenuation: | 31.5/49.0 |
12 - Data sent/received: | 12.1M/17.9M |
Re: Am I on adsl or adsl2+
14-02-2018 5:53 PM - edited 14-02-2018 5:55 PM
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Hi Baldrick
Quiet test was very quiet.
results are not so good. :0(
Re: Am I on adsl or adsl2+
14-02-2018 5:56 PM
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Thanks Matthew. Yes router is connected to master socket.
Re: Am I on adsl or adsl2+
14-02-2018 6:07 PM
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Unfortunately the result is within the BT acceptable range so it looks like there’s nothing that can be done except hope that you can get fibre soon. Is there any sort of high speed internet initiative being run by your local or county council who you can lobby?
Sorry I can’t be more help.
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Re: Am I on adsl or adsl2+
14-02-2018 7:16 PM
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From the speed test, it looks suspiciously like the line is on ADSL Max not ADSL2+?
The ADSL2+ range is 5.5 to 7.5 so something is odd.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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