cancel
Showing results for 
Search instead for 
Did you mean: 

ADSL2+

mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

ADSL2+

Noticed WBC ADSL2+ is now available from my local exchange. Do line upgrades happen automatically? Does it require a new contract if requested early?
8 REPLIES 8
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: ADSL2+

It should be upgraded automatically although you can ask for it to be done straight away which won't affect your contract unless you also change to a different account type or otherwise re-contract.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ADSL2+

I'll go place the order and confirm the date for it shortly.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ADSL2+

Order placed, should complete this Friday.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: ADSL2+

Thanks very much, Chris Smiley
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: ADSL2+

Regrade has happened today, now sync at 12964 Cheesy
PlusNet's IP profile for the line doesn't match BT's, however. I've tried a couple of disconnects but to no avail. Can someone change it please? Smiley
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: ADSL2+

Give it a try now?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: ADSL2+

Profile has changed, throughput remains the same - 6.8Mbps
mrMick
Dabbler
Posts: 19
Registered: ‎10-03-2013

Re: ADSL2+

Ah, got it. Looks like it just needed a disconnect and reconnect in the router. 11.17Mbps down and 0.77Mbps up Cheesy
Thanks very much Smiley