ADSL speeds getting slower everyday
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: ADSL speeds getting slower everyday
ADSL speeds getting slower everyday
08-04-2020 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, I have been a happy Plusnet customer for a while now with no problems until a couple of weeks ago where I started to notice my download speed getting slower everyday. It went down to 3mb/s and is now down to 0.20mb/s. It is almost unusable at this point. I've tried all the basic things I could think of such as using different DSL/Ethernet cables and different micro filters. I have tried resetting the router also but nothing has worked. The phone line seems perfectly fine too.
I have mental health problems so being stuck inside while also not being able to use the internet isn't exactly the best. I know you guys must be having hard time keeping up with all the problems other Plusnet customers are having, while being understaffed at the same time but any help would be greatly appreciated!
Thanks
Re: ADSL speeds getting slower everyday
08-04-2020 3:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ADSL speeds getting slower everyday
10-04-2020 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ADSL speeds getting slower everyday
12-04-2020 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ADSL speeds getting slower everyday
17-04-2020 12:55 PM - edited 17-04-2020 1:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello, thanks for the response and sorry for the late reply. I was contacted today at 8:00 saying that the line fault has been fixed however my speeds are still very slow.
Edit. I have also noticed something while doing a speed test. It says my "Max Achievable Speed" is 0.25mb/s which doesn't seem right at all. I've attached the a screenshot of the test results below.
Thanks
Re: ADSL speeds getting slower everyday
on 17-04-2020 2:53 PM - last edited on 17-04-2020 2:59 PM by Strat
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@marymilne31 Hello I have picked this up and updated it on your account here.
Moderator's note by Dick (Strat): Tag fixed.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: ADSL speeds getting slower everyday