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ADSL guaranteed speed

Mjw95
Browser
Posts: 1
Registered: ‎01-06-2021

ADSL guaranteed speed

My broadband had been consistently below the minimum guaranteed speed of 54.4Mbps, with a peak at just above 48Mbps.
I've raise a speed fault and was asked to provide 3 available engineer slots - the ticket then shows;

"Dear Mr Winter,

Rejected clear to eco.

Kind regards,
*name*"

Can anyone clarify what this message means, I'm assuming an engineer appointment has been rejected?

And what can I do to get (at least) my minimum speed!
1 REPLY 1
jab1
Aspiring Legend
Posts: 10,281
Thanks: 3,375
Fixes: 121
Registered: ‎24-02-2012

Re: ADSL guaranteed speed

@Mjw95 Welcome to the forums.

I can't explain the rejection message - suggest you ring Plusnet.

This is not an ADSL question - it is clearly Fibre. I have asked that it be moved to the correct board.

John