A new billing period, a new billing problem
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A new billing period, a new billing problem
06-07-2009 12:20 PM
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Also, my lack of referral discount as discussed in Poppy's thread here is still being a problem.
If anyone from PN can help sort this out I would appreciate it; I've not been billed correctly now since January, and it is getting somewhat tedious. Thanks.
Re: A new billing period, a new billing problem
06-07-2009 12:33 PM
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Jameseh had to arrange a "re-instatement of my home phone portal stuff" to get it fixed and then issue a £3 refund.
(I was told that I'd lose my historical call data because of the fix but this turned out not to be the case.)
This month I was double billed for line rental (which has also since been refunded) - once for my old product and once for my new one but both covering the same time period!!!
Re: A new billing period, a new billing problem
06-07-2009 1:20 PM
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I'm very sorry about this. It is something that we are aware of and will be emailing everyone that has been affected as well as ensuring that an appropriate refund is applied.
Re: A new billing period, a new billing problem
06-07-2009 4:05 PM
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Re: A new billing period, a new billing problem
10-07-2009 1:45 PM
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Re: A new billing period, a new billing problem
10-07-2009 5:13 PM
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The script is running as we speak. You should have an email shortly.
Re: A new billing period, a new billing problem
11-07-2009 12:39 AM
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Re: A new billing period, a new billing problem
13-07-2009 10:20 AM
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Re: A new billing period, a new billing problem
15-07-2009 11:44 AM
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Re: A new billing period, a new billing problem
15-07-2009 3:28 PM
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There were 12 customers who did not get the refund, or the email (the reason for this was issues with the script/account status).
Your account was one of them, I've just actioned a £3 refund for you, and appropriate refunds for the other 11 customers.
I'm sorry that this has taken so long to get sorted for you.
Re: A new billing period, a new billing problem
15-07-2009 3:37 PM
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